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Will It Be All Right?

It will, if you focus on the details of your business and not just your problems. Consider committing to this plan for the next 90 days. It will really bring clarity to your position as owner/manager of the business. In…

Low Blow Suburban

Chasing down the cause of an underperforming blower motor sheds light on a solution that saves time and money. Using a wire diagram is better than just looking at the fuse panel. With a diagram, you…

Calling the Role

If everyone’s playing the right part, your shop can be a great place to work. In a previous installment of Ready, Set Service! we discussed the creation of a service-ready training model that provided insight into the topic areas to…

The Positive Power of Teamwork

Hello, ASA members! It’s been a busy first of the year for the ASA board, our operations committees and our awesome ASA staff. You’ve probably heard that we’re launching new regional training programs. We had a great time recently in…

A Sobering Thought

Why you don’t want to double down on a first-time hiring mistake. Regret “giving away” that Joe DiMaggio rookie card? Investing in that spaghetti farm? Getting married? We’ve all made a bad decision or two in life. And, hopefully, we…

The Real Math

What does it cost your business when employees don’t do their jobs? You won’t believe it. Many shop owners look at operating expenses and attack that topic as the main cost-reduction plan to increase their bottom line. The fact is,…

Data Driven Decisions

Armed with smartphones, Google and Amazon.com, customers are repairing their own rides. Sometimes, experience-based information systems can help diagnose a vehicle. I said sometimes because these systems can lead a technician down the wrong diagnostic path. As independent repair professionals,…

Get Out and Learn

It’s hard to believe it has been 64 years since a visionary group of independent shop owners founded the Automotive Service Association. We’ve seen a lot of change within our industry over the past six decades, and that pace of…

Basket Case: Silverado

Our shop specializes in diagnostics. The only advertising we do consists of looking for vehicles that have been difficult for others to fix. As a result, we see our fair share of work that comes from the do-it-yourself (DIY) sector.…

GAO Releases Vehicle Safety

At the request of U.S. Sen. Claire McCaskill, D-Mo., the U.S. Government Accountability Office (GAO) recently conducted a study of state vehicle safety inspection programs. The GAO did a similar review in 1990 at the request of John Dingell, D-Mich.,…

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