My article below, this is a great team building event, and public service, and also really helps with the public perception of our profession. Everyone had a great time, and learned a serious lifesaving skills. Plus, they felt…
Over the last 30 some years I’ve been involved with and a member of a number of shop 20 Groups, coaching groups, mastermind groups. You name it, we’ve done it. Nothing wrong with that,…
"You can't always get what you want," so goes the old song by the Rolling Stones.
The smartest and most skilled people I know are the ones who ask questions, who wonder if there is a better way to do something, a more efficient paradigm to operate from. They never hesitate to reach out to someone if they need advice, input, or seek to grow.
Maximum performance in sports, as in business, almost always occurs with sound coaching. Realize that you are never beholden to anyone or anything that is not contributing to or bettering your life. In life,…
I teach our people that at Atlantic Motorcar we don’t fix cars, we provide transportation solutions, be it a loaner car, valet service, shuttle, alternative financing, etc.
I often remind our team, that we are not so much in the car service business, as we are in the "transportation solution business."
Noontime, I'm manning my desk, the SAs are at lunch, and Julie, aka "Our Awesome CRM Julie" brings an elderly woman into my office.
How do you select the best and brightest? Introduce a process that taps the resources of your current team members? Successfully integrate your new hire into your organization? Blogger Bruce Howes shares his thoughts.
The competition for quality technicians is very keen right now, and sadly the numbers entering the automotive service profession, especially in the role of technician, seems sadly slim.
