I have seen so many owner/managers make common mistakes that destroy employee morale and their effectiveness and then they point the finger at staff instead of looking in the mirror. Take a hard look…

"They” say new car dealers are feeling aggressive and confident. Car dealerships are also looking at aggressive methods to keep the purchasers of their used cars in their bays. Dealerships want the lucrative aftermarket business, they are going after it,…

In Part One of this two-part series, I offered a list of seven basic measurements that you should monitor each and every month. In Part Two, the list continues with eight more. When you combine the points, your office time…

Too many shop owners spend all their time working “in” their business and not “on” their business. There really is a difference. One method is known as working hard, and the other method is known as working smart. Each month,…

Progressive shops employ a special business-building process. They possess a positive culture that will create the top 10 percent of shops in the industry and provide careers for the owners and staff that are second to none in the automotive…

It’s critical today, in measuring shop finances, to break down the revenue and examine the type of revenue coming through the door. But most shops just measure parts and labor, and then look at their bank balance to see what…

The advancement of vehicle technology will make a dramatic difference in measuring a typical service shop business, and the aftermarket must relearn its measurements. In previous articles, I’ve written that a typical shop owner will require six to eight days…

During the “lazy, hazy” days of summer, I’m sure you’re getting in many rounds at a more profitable sport than golf? By that, I mean never-ending rounds of business decisions. So what did you learn this year? Maybe you’ll see…

Owners should plan all their management and employee training a year in advance. There’s too much to do to think it can be handled in a last-minute fashion. Because proper planning is required to ensure the team continues to develop…

Many complexities of our business are now front-and-center. Consider the following: The independent sector of the automotive service industry is experiencing a crisis of profitability, retailer attitude and public perception. Most shop owners have bought themselves a job, not a…

If so, it might be because you’ve forgotten the fact that you’re in the ‘knowledge’ business. Independent shop operators realize their labor rates must move higher to retain competent technicians, and the customer/client must be educated about the realities of…

To move forward as an independent shop owner in today’s business environment, it’s time to get your attitude in order. Here’s how. With all the daily pressures of running an automotive service or collision repair business, it’s amazing how the…

Don’t work for free! Follow these 5 easy steps to pay yourself for time spent at the front counter. EDITOR’S NOTE: The labor rates mentioned in this article are fictitious and should not be considered industry standards. Successful shop operators…

Perform this exercise to build your business into muscular financial shape by the end of the year. I’m not trying to be facetious with the title. I want to bring awareness to balance sheet management and its importance to your…

How to make your shop a success by making it the kind of place where you’d want to work. It’s no secret that we have an extreme shortage of competent people throughout our industry. As an employer, you’ve got to…