Wacha: 'Being the best you that you can be'
Many around you have set New Year’s resolutions. How about you? As we look at the beginning of a new year, what thoughts have gone through your head? Are you just trying to get by? Or do you want to…
AutoInc. Blogs
Is it time for you to dive into your first 'Facebook Live?'
Back in April 2016, Facebook launched its Facebook Live feature, allowing individuals and companies to broadcast to their friends and followers live. Since then, some of the biggest to smallest brands jumped in to take advantage of this opportunity. So…
'You better put that thing back together before your father gets home!'
In 1964 America, the threat of father finding out you did something bad had all the weight of a nuclear explosion along with the extended fallout.
Recruiting, hiring, development & retention of quality employees
The competition for quality technicians is very keen right now, and sadly the numbers entering the automotive service profession, especially in the role of technician, seems sadly slim.
'Facebook Live' ideas from other shops
Check out these Facebook Live events that other facilities held to get ideas for your shop. As you’ll see, you are giving them a peek into the day-to-day happenings of your shop to highlight certain events, people and other happenings:…
'Finding My Why'
Rachael Wacha's "Finding My 'Why'" blog is being written as we speak.
A gateway to a wider working world
When speaking to students at career day events, I often use my own career path as an example of how technical knowledge and ongoing training can open up many new working worlds most people might never have considered.
Automotive service industry career paths that may surprise you
Mike Rowe has it right: Job growth in STEM careers looks strong into the foreseeable future. That’s particularly true in the automotive service and repair industry. The U.S. Dept. of Labor’s Bureau of Labor Statistics forecasts that the automotive repair…
Don’t overlook automotive technology as a high-tech career path
Parents, if becoming an automotive technician is not high on your list of career choices for your child, perhaps it’s time to look again. Automotive service and repair has changed dramatically in just the…
How ‘meaningful’ work can motivate your millennial employees
Every day we face dilemmas and choices, or the all-important question from our wives, “What do you want for dinner?” Let’s be honest, the answer “I don’t know” is not going to lead to the successful outcome of getting dinner…
SXSW in Austin probes how automotive technology will change our culture
I recently spent an interesting weekend in Austin, Texas. It was interesting for two major reasons: 1) It was Austin and 2) It showed just how close we are to a revolution in the way we move, live and think.…
Technician pay – working the numbers to win the war for talent
Editor’s Note: The labor rates mentioned in this article are theoretical and should not be considered industry standards. Are you ready to face the most serious threat to your business? That is, the threat of your shop not having the necessary…
How excuses can identify opportunities to improve business
The automotive service and repair business is all about solving problems. In the case of vehicle maintenance, it’s about preventing problems. Shop owners have created a business around their ability to solve vehicle problems and their expertise in maintaining vehicles. When vehicles no…
Know what to say with customer price-shopping inquiries
Making the phone ring at your shop takes tremendous effort. It’s called marketing, advertising and brand awareness. Your business depends on people to respond to these efforts and reach out to you for help with their vehicle maintenance and repair needs .…
Two good reasons to answer the phone. Otherwise, don’t?
When asked why they answer the phone, most service advisers respond: “Because it’s my job.” I submit that many of the calls coming into shops are the result of service advisers failing to do their job. Let me share how service advisers…
How Promise Times Help Improve Your Processes
Continuing our journey toward better processes, I recently spoke with a frustrated shop owner about a point of pain in his business. His concern was the time he spent dealing with upset customers. His example was the day he had…
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