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Crushing Owner Fears

When I think back to when Tony and I opened our shop in 1999, There were the obvious things we knew we had to do to be successful. We had to be committed to our business and we were willing…

Advice: How to win over a tough customer

If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the internet instead of giving you a chance to address his or her concerns? 

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