What is a Female Friendly Culture?

Here at Ask Patty, we talk about being Female Friendly a lot, and for good reason. We made our reputation on helping car dealers, service centers, tire dealers, collision centers, and quick lubes become Certified Female Friendly, complete with training…

Shop Tip on ARO

In this short video, one of our Elite Business Development Coaches, Bill Edwards, gives us a quick tip on ARO (Average Repair Order). Elite is a team of industry leading shop owners that helps other fellow shop owners take their…

Options for ASE Testing and Recertification

The National Institute for Automotive Service Excellence (ASE) now offers three ways for service professionals to take certification or recertification tests. ASE in-person testing is available throughout the year and is conducted days, nights, and weekends at more than 450…

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