TECH TIPS (courtesy of ALLDATA) Vehicle: 2012 Kia Sorento, 2WD, L4-2.4L, VIN 6, (GDI), Automatic Transmission/Transaxle Mileage: 97,886 Problem: After a Kia dealer replaced the long block under the SC147 Theta II Engine Safety Recall campaign, the Sorento was barely…
At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2001 Chrysler PT Cruiser, L4-2.4L, VIN B, Automatic Transmission/Transaxle Mileage: 146,785 Problem: This vehicle was parked for several months and only moved about 50 feet once a week. The owner towed it to the…
In the past, writing an employment ad was a little like making a laundry list. Not much beyond “Help Wanted” with some sparse details about the requirements were all that you needed. That’s not so anymore – everything about recruitment…
I just facilitated a course at a recent Conference and it felt great being at an in-person training session again. I enjoyed seeing people’s faces and reactions as we discussed the information. The part I liked best was the interaction…
by Joe Marconi, Coach A good customer called me the other day to let me know that he has concerns regarding the quality of our work. Last week we installed an exhaust system on his Maxima and two days later…
The National Institute for Automotive Service Excellence (ASE) is hosting a free webinar for service technicians on Tuesday, May 24 at 4:00 p.m. ET entitled “Audi High-Voltage Systems - Part 2.” Jim Doyle with Audi will provide information on the…
NORTH RICHLAND HILLS, Texas – May 18, 2022 – The Automotive Service Association (ASA) held its 2022 Annual Business Meeting in Hurst, Texas, on Thursday, May 12, 2022. One meeting highlight was ASA’s annual awards presentation, honoring members and organizations…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2011 BMW 335i Coupe, L6-3.0L Turbo, Automatic Transmission/Transaxle Mileage: 111,686 Problem: The owner brought her BMW in because the malfunction indicator light (MIL) was on. The engine seemed to run fine. Case Details: The…
ASA welcomes Al Oramas, President Pro Auto Care, in Colorado to the show today. Since 1992, Pro Auto Care has been providing the highest quality auto repair services in the Denver metro area. At Pro Auto Care, they believe in…
Data-Driven Training for Entire Team Knowledge transfer in our industry is essential. Today’s evolving technology and information requirements are leading ShopPros to a next-generation learning platform for Technicians and Advisors that provides more consistent engagements that not only teach but…
Whenever a new customer walks into a shop, there are countless questions they’ll be asked. The more successful shop owners not only ask questions about the automobile, but they’ll often ask, “Do you mind if I ask how you found…
Sometimes it’s just OK to say no. We all have limits, I’ve had enough so, NO I will not even attempt to fix your car. It’s not you, it’s your car. For more than 40 years I’ve been proud of…
Service Bays Soar in Product & Labor Volume ''Car and light truck Do-It-For-Me (DIFM) product and labor (purchased service) volume has grown significantly over the past five years, despite the onslaught of COVID-19, which cut deeply into 2020 DIFM volume…
By changing a few habits, you can do their part in helping the environment, say the experts at the National Institute for Automotive Service Excellence (ASE). ASE recommends regular vehicle maintenance and better driving habits as two easy-to-implement strategies. What’s more,…
Spring registration is officially open for more than 50 ASE certification tests covering nearly every aspect of the motor vehicle service and repair industry, says the National Institute for Automotive Service Excellence (ASE). Those registering by June 30, 2022 will…
FROM AFTERMARKET MATTERS As high gas prices tighten consumers’ wallets, vehicle owners will resort to more DIY (do it yourself) repairs, particularly routine maintenance jobs. And as the product share of the DIY market builds throughout 2022, it will slow…
President Joe Biden released his $5.8 trillion budget proposal for fiscal year 2023 this week. The budget proposal builds on the investments made in the Infrastructure Investment and Jobs Act, passed last year, by allocating $105 billion to the…
