Ladies and gentlemen, gather ‘round and listen up! Have you ever been frustrated with your team? Do they take too many bathroom breaks? Do they spend more time chatting than working? Have no fear because I have the solution to…
Here at Ask Patty, we talk about being Female Friendly a lot, and for good reason. We made our reputation on helping car dealers, service centers, tire dealers, collision centers, and quick lubes become Certified Female Friendly, complete with training…
As the pandemic continues to drag on, we are all paying attention to the Great Resignation. But what about a lesser-known phenomenon that's just as big of a problem? I'm talking about Quiet Quitting (also known as the Hidden Resignation),…
Did you know that the success of leadership star performers is largely attributed to emotional intelligence (EQ) skills, not IQ? Talent Smart, a company that studied EQ in over 1000 people notes that up to 90% of the success is…
IR-2023-14, Jan. 25, 2023 WASHINGTON — The Internal Revenue Service announced today that businesses can now file Form 1099 series information returns using a new online portal, available free from the IRS. Known as the Information Returns Intake System (IRIS),…
We all know that these incredibly challenging times are impacting businesses and people all around the world. To help maximize your shop’s sales and profits in the face of these difficulties, here are 3 simple and cost-free tips that you…
Fort Wayne, Ind.—The number of vehicles in operation (VIO) does not necessarily determine aftermarket sales. More often, the key drivers of aftermarket sales are the types of vehicles in operation and their mileage. And while the U.S. VIO has been…
Troy, Mich.—J.D. Power has announced the introduction of the J.D. Power EV Index, an analytics tool to track the growing EV market in the United States. Each month, the index will arrive at one number (on a 100-point scale) to…
Tom Piippo's One Eye in the Mirror I ran across a story the other day that I feel I just have to share. This story may be 100 years old or more but is still relevant today. I would give…
I enjoy goal setting. I have a lot going on in my businesses and my personal life, so it's important to make the most of my time and effort. sI'm looking forward to a new year, its opportunities, and possibilities.…
Source: AftermarketMatters.com Fort Wayne, Ind.—Parts and labor volume of the Do-It-For-Me (DIFM) light vehicle market increased by $30 billion during 2021 and 2022, at user-price, following the 2020 pandemic of COVID-19. This rebound was not evenly distributed among the seven…
In this short video, one of our Elite Business Development Coaches, Bill Edwards, gives us a quick tip on ARO (Average Repair Order). Elite is a team of industry leading shop owners that helps other fellow shop owners take their…
From AftermarketMatters.com Edmunds expects pent-up consumer demand and rising inventory levels to support new vehicle sales, forecasting that 14.8 million new cars will be sold in 2023. The forecast, drawn from Edmunds data, represents a 7% increase from their estimate…
The National Institute for Automotive Service Excellence (ASE) now offers three ways for service professionals to take certification or recertification tests. ASE in-person testing is available throughout the year and is conducted days, nights, and weekends at more than 450…
From AftermarketMatters.com Fort Wayne, Ind.—Vehicle average age is a mainstay of estimating the aftermarket potential of a vehicle population. Despite its wide use, Lang Marketing in a recent analysis argues that average age is “out of touch with key aftermarket…
From Lang iReport "Vehicle Average Age is a mainstay of estimating the aftermarket potential of a vehicle population. Despite its wide use, Average Age is out of touch with key aftermarket dynamics and can be misleading. For example, when new…
I’ve been in the auto industry since 1999 and there are many good things about it. Through associations and community involvement I quickly learned of the many good people in the industry who want to make a difference. I admire…
One eye in the mirror is only looking a little way back this time. While just returning from the AAPEX and SEMA shows in Las Vegas, I thought I would share some trends and facts while still fresh. While the…
