What Would You Do?

What Would You Do

When a service adviser tells the customer a shop tech made a mistake that’ll mean replacing a transmission... ... What would you do? One of our customers came in with a late-model Toyota Camry for some routine service work. Even…

What would you do?

A new service adviser accepts a third-party check from a used-car dealer, and it bounces ... ... What would you do? An ASA shop owner writes: “A new customer came in with a vehicle that would not pass emissions. After…

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