Collision

Ramping Up Refinish

No matter which business performance number you’re looking to improve – productivity, cycle time or profitability – all roads lead through your paint department. Experienced shop owners and consultants generally agree that the paint shop often offers one of the…

Finding the Right Parts

Choosing and correctly installing the right part is no simple task these days. Automotive repairs are becoming more complicated as technology continues to advance from strictly mechanical devices to electronic devices to software devices with electronic and mechanical enablers. It’s…

Don’t Get Left Behind

Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not only are long-term employees retiring faster than young ones are being…

Detailed Development

One of the most pressing concerns for body shop, collision center and service managers is replacing the retiring technicians with people capable of repairing today’s modern vehicles. While there is no silver bullet to drive candidates to your repair center,…

Redefining Diagnostics

Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not only are long-term employees retiring faster than young ones are being…

A Brave New Mindset

Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways. Not only are long-term employees retiring faster than young ones are being…

For Good Measure

The more advanced our vehicles become, the more exact each system within them needs to be, especially with developments made in the past 15 years. It’s not just because cars have more computers, sensors and safety systems than in previous…

Share and Share Alike?

CCC responds to concerns about its new Secure Share Network and discusses the impact it’s expected to have on the collision repair industry. Editor’s Note: This is the first of a two-part series on CCC Information Services’ upcoming launch of…

A Volatile Redundancy

Shop owners and automaker reps share concerns over certification’s costs and ROI. But what’s the bottom line? Now that more collision repair shops have experience with automotive manufacturers’ certification programs, it’s common to hear comments of concern from shop owners…

Creating a NEW BREED

With changes taking place so quickly in the collision repair industry, here’s how estimators can learn to improve their current processes to write it right. Start a discussion about the process of creating an estimate in the collision repair industry,…

Before … & After

Collision repair professionals and insurance company representatives face off over the need for pre- and post-repair scans. How do you handle a situation in which everybody says they want to do the right thing, but they can’t agree on the…

Tugging Back at the Big 4’s Pull

Shop owners wrestling with the large MSOs tell how they’re surviving and thriving despite the competition. Almost-weekly announcements of new acquisitions and growth by the “Big 4” collision industry consolidators might seem scary for single-location or smaller multi-shop operations (MSOs).…