Bonus Features

Shop Tip on ARO

In this short video, one of our Elite Business Development Coaches, Bill Edwards, gives us a quick tip on ARO (Average Repair Order). Elite is a team of industry leading shop owners that helps other fellow shop owners take their…

Options for ASE Testing and Recertification

The National Institute for Automotive Service Excellence (ASE) now offers three ways for service professionals to take certification or recertification tests. ASE in-person testing is available throughout the year and is conducted days, nights, and weekends at more than 450…

What is a Female Friendly Culture?

Here at Ask Patty, we talk about being Female Friendly a lot, and for good reason. We made our reputation on helping car dealers, service centers, tire dealers, collision centers, and quick lubes become Certified Female Friendly, complete with training…

Videos can help boost repair orders

From Aftermarket Matters Fort Wayne, Ind.—Technicians often find that additional work beyond the original job estimate is required to complete a job or correct other discovered mechanical issues. How this is communicated to the customer is critical to their understanding…

5 Training Tips That Work

If you want to build a more profitable, successful business, here are five tips that work… 1. If your employees show little or no interest in training, then you may very well have the wrong people working with you. The…

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