Management

Management Advice: Know your limitations

Let’s face it, there have been times when your ego has made you take on a job that went way over on time, possibly required the purchase of special equipment, caused stress for the shop, and ultimately damaged the relationship with your customer.

Benefitting from Cause Marketing

For many shops, hiring women is about putting forward an atmosphere of friendliness and trustworthiness, particularly to women customers, who, as we all know, account for 85 percent of all purchase decisions. It turns out that hiring women involves more…

R-E-S-P-E-C-T

For many shops, hiring women is about putting forward an atmosphere of friendliness and trustworthiness, particularly to women customers, who, as we all know, account for 85 percent of all purchase decisions. It turns out that hiring women involves more…

The Millennial Investment

Within the past few years, millennials have been the subject of much conversation in the automotive industry, as well as in society at large. This discussion seems to echo the same theme, that the generation is lazy, unmotivated and wants…

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