8 important tools every service advisor needs in their toolbox
As is true with the top techs, the top service advisors in America need a number of tools in order to succeed.
Management
5 ways to find the technicians you’re looking for
One of the challenges that shop owners have faced for years is finding and hiring qualified technicians. Here are five of the most successful techniques that I used to find the superstars when I was still operating shops.
4 interviewing tips that will help you hire superstar techs
We all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning.
Jody DeVere: True North – What’s Your Declination?
Operating without being pointed towards true north leads to polarization, lost time and lost opportunities.
Dori Eppstein: Leadership in challenging times
Great leadership on any given day is an art form that has been cultivated over time with significant effort and dedication to the craft.
Don’t have a business partner agreement? Invest the time to write one...
Breaking up is hard to do… and there are no easy answers! This article will give you the four sides of a business break-up in addition to some resources for the legal aspects. In researching this topic, I couldn’t help…
The FOUR Aspects of Breaking Up a Business
The FOUR Aspects of Breaking Up a Business Financial Legal Emotional Social
Advice: What to Include in Your Dissolution Plan
Include in Your Dissolution Plan A timeline for what will happen when, and up through the formal dissolution and final tax return. Tasks that must be performed during the process. Don't forget to include an independent valuation of the business.…
Management Advice: Know your limitations
Let’s face it, there have been times when your ego has made you take on a job that went way over on time, possibly required the purchase of special equipment, caused stress for the shop, and ultimately damaged the relationship with your customer.
NuWire Investor: How to revive a struggling auto repair shop
Article courtesy of NuWire Investor By Bruce Hakutizwi You’ve put your blood, sweat, and tears into the growing auto industry over the years and for some reason, you’re now struggling. While there are myriad potential reasons why you’re not seeing…
What women customers 'auto' know... and how you can help
Women are beginning to become more savvy about car repair, and those who are prepared can properly combat gender discrimination and negotiate against gender discrimination at the service lane, according to a recent study by the Journal of Marketing Research.
Fundera.com: Best small business management tips from 31 top entrepreneurs
The summer can be a challenging time of year. Repair facilities are busy, staff vacation time rises and it is easy to get caught up in the day to day.
Jody DeVere: Reaching women via social media in the auto industry
As an automotive retailer, you walk a fine line between keeping your audience informed and engaged and ensuring that they associate you with great auto service and not, say, quirky photos of cats.
AMi: Training customer-facing employees leads to increased profits & improved customer loyalty
By Automotive Management Institute So your technicians are trained to work on your customer's cars, now let's get your customer-facing staff trained to work on your customers! The very best customer service doesn't just happen. Like the technician, customer-facing staff…
Becky Witt: What’s the catch? Learn to smile & take the money
So, a strange person shows up at your shop and offers you 50 bucks extra to do something that only takes 15 minutes. It is a simple task. Actually it’s within the realm of…
ASA launches new ‘Garage Challenges’ video series
ASA is partnering with an auto repair industry leader to produce a series of videos aimed at building an online dialogue to help business owners solve everyday challenges in their shops.
Shop advice: Yes, bathrooms matter with women
As a shop owner, there are many things you can be doing to help make your business more appealing to a female audience, and first impressions are very important.
Ever fire a customer? You shouldn't lose good ones because of bad ones...
“The squeaky wheel gets the oil." The end of the day is closing in and it’s apparent not everything will get done. So, who do you call to get a car held over? Do…
