At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the…
From its inception, the auto industry has been a huge driver of economic growth, but today it faces larger obstacles than ever: consumers are more discerning, regulations are tighter, competition is hotter, and technologies continue to advance how people buy,…
As is true with the top techs, the top service advisors in America need a number of tools in order to succeed.
One of the challenges that shop owners have faced for years is finding and hiring qualified technicians. Here are five of the most successful techniques that I used to find the superstars when I was still operating shops.
We all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning.
Operating without being pointed towards true north leads to polarization, lost time and lost opportunities.
Great leadership on any given day is an art form that has been cultivated over time with significant effort and dedication to the craft.
Breaking up is hard to do… and there are no easy answers! This article will give you the four sides of a business break-up in addition to some resources for the legal aspects. In researching this topic, I couldn’t help…
The FOUR Aspects of Breaking Up a Business Financial Legal Emotional Social
Include in Your Dissolution Plan A timeline for what will happen when, and up through the formal dissolution and final tax return. Tasks that must be performed during the process. Don't forget to include an independent valuation of the business.…
Let’s face it, there have been times when your ego has made you take on a job that went way over on time, possibly required the purchase of special equipment, caused stress for the shop, and ultimately damaged the relationship with your customer.
Article courtesy of NuWire Investor By Bruce Hakutizwi You’ve put your blood, sweat, and tears into the growing auto industry over the years and for some reason, you’re now struggling. While there are myriad potential reasons why you’re not seeing…
Women are beginning to become more savvy about car repair, and those who are prepared can properly combat gender discrimination and negotiate against gender discrimination at the service lane, according to a recent study by the Journal of Marketing Research.
The summer can be a challenging time of year. Repair facilities are busy, staff vacation time rises and it is easy to get caught up in the day to day.
As an automotive retailer, you walk a fine line between keeping your audience informed and engaged and ensuring that they associate you with great auto service and not, say, quirky photos of cats.
By Automotive Management Institute So your technicians are trained to work on your customer's cars, now let's get your customer-facing staff trained to work on your customers! The very best customer service doesn't just happen. Like the technician, customer-facing staff…
So, a strange person shows up at your shop and offers you 50 bucks extra to do something that only takes 15 minutes. It is a simple task. Actually it’s within the realm of…
ASA is partnering with an auto repair industry leader to produce a series of videos aimed at building an online dialogue to help business owners solve everyday challenges in their shops.
