Mechanical

The Digital Decision

Digital vehicle inspections (DVI), everyone is talking about it, but not everyone is doing it – yet. Increased efficiency, higher average repair order, fewer customers with buyer’s remorse and being environmentally friendly top out some of the reasons to switch,…

Independent Thinking

Consolidation is an evolutionary process drawn by opportunity. The high velocity – let alone breadth and depth – of industry change is daunting. Just consider the relentless introduction of new automotive…

Hitting the Reset Button

EDITOR’S NOTE: The views expressed in this story are those of the author and the ARA, but not necessarily those of the ASA. Whether you’re a new technician entering the automotive world, or you know someone who is – perhaps…

Confront the Tech Revolution

Whether you’re a new technician entering the automotive world, or you know someone who is – perhaps you’ve just hired one or two – it’s critical to understand one thing: Your education is never finished! “The future belongs to those…

Motivated to Mentor

Wei-Yun Gibson, former AYES apprentice, now works for Subaru of America.In a recent conversation with one of my industry partners, an independent shop owner located two miles from our high school’s automotive program, I invited him…

Tools of tradition

Tradition is often cited as the reason certain processes exist, and, sometimes, the tradition makes sense. Other times, though, learning the reason the tradition started can make you roll on the floor with laughter. For example, one of my favorite…

WHAT’S GOOD FOR BUSINE$$?

Customer retention. So here’s what you need to know to keep them coming back to your shop instead of switching to a dealer. I recently overheard some people talking about having the dealer service their vehicle. To better understand their…

Keeping It Real

Six foolproof ways to protect you and your customers from mishaps caused by counterfeit parts. The word “counterfeit” means a copy or replica of something manufactured with the intent to defraud. If, for example, you bought a Rolex from a…

Things to Come

Automotive telematics is here. And experts say it will transform the way that service centers interact with and respond to their customers. How will you prepare to deal with it in your shop? Telematics is one of the most discussed…

Under Lock & Key

Don’t be clueless about wireless connectivity. Rapid advances in vehicle security technologies have put the industry on the cutting edge ‑ and on edge. Working on modern vehicles equipped with such a wide variety of security systems is becoming more…

Minimize Your Staffing Snafus

Join the brave new world of hiring and learn how to retain your top technicians. If you’re having trouble finding, hiring and keeping good technicians, you’re not alone. With today’s shortage of qualified techs, the aftermarket-hiring situation has become a…

Wage & Hour Update

What the increase in the salary test means for the automotive service industry. Two years after the president directed the Department of Labor (DOL) to change the minimum salary for exemption as a “white collar” worker, and over a year…

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