Tech to Tech

For the Love of Hybrids & SUVs

EDITOR’S NOTE: Two technicians – Isaac Rodell and Johnathan Dickerman – were interviewed for this article. We appreciate their input. Time has proven that American drivers love SUVs. But do technicians who have to fix them feel the same way?…

Feelin’ the Love

I’m not a big believer in coincidences, unless they run contrary to common sense. Say, for instance, a consumer says their car won’t start when they come out of the convenience store unless they first pull down the visor mirror.…

Give ’Em an Upgrade

Your customers expect authoritative advice. So check out these examples for making their cars better than new. Our customers rely on us for our wisdom and experience, and this is of upmost importance when we have a chance to make…

A Hard-Start Mystery

This 26-year-old Jeep Cherokee requires a bit of investigation, but if you follow the clues you’ll reach a solution. If you’ve been working in an independent shop for a while, you’ve seen your share of Jeep Cherokees come through your…

Cracking the Codes

In Colorado, two cars with failed (I/M) 240 tests suggest the vehicles’ owners must seek help. In Colorado – and elsewhere, I’m certain – P0442 codes can be counted on to bring cars into our service drives. But in Denver…

Makeover of a Plug-In

Redesigned Chevy Volt undergoes inspection. Is the second generation better than the first? There have been no redesigns of any plug-in cars except the Chevy Volt. The Nissan Leaf did get a larger capacity battery pack and the motor/inverter underwent…

Data Driven Decisions

Armed with smartphones, Google and Amazon.com, customers are repairing their own rides. Sometimes, experience-based information systems can help diagnose a vehicle. I said sometimes because these systems can lead a technician down the wrong diagnostic path. As independent repair professionals,…

Chew on This

Curious tech sinks his teeth into a start-stop problem with a Prius hybrid. My check engine light came on in my Prius,” one of my customers told me. “Is it OK to drive it home?” “Is it running OK?” I…

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