Features

Illinois Shop Marks 50th Year

Still offering ‘old-fashioned service,’ but changing with the times too! Hoernis Auto Body Inc. – a family-owned and operated collision repair shop in Belleville, Ill. – is celebrating its 50th anniversary this year. What’s ahead for this shop in the…

ASA/AASA Host Vehicle Safety Inspection Forum

Participants emphasize importance of inspection to vehicle safety. The Automotive Service Associa­­­tion (ASA), ASA-PA and the Automotive Aftermarket Suppliers Association (AASA) – the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA) – hosted the Vehicle Safety…

Inform. Don’t Sell.

Be fair with customers. And yourself! “I just want an oil change; don’t try to sell me anything else!” Most of us have heard this before. But, what if this customer’s car is in need of additional service? What about…

24th Annual Software Guide, Part II

AutoInc.’s 24th Annual Shop Management Software Guide gives an overview of the shop management software systems on the market today and which features they offer. This year, 21 mechanical software companies and five collision companies participated in the survey. The…

24th Annual Shop Management Software Guide

About this Year’s Guide Much is new this year about AutoInc.’s 24th annual Shop Management Software Guide. As always, though, the Guide is designed to give readers an overview of the shop management software systems on the market today and…

How to Market in Today’s Digital Age

It’s not hard to market your shop digitally, but it does take some thinking and planning. Keeping your bays full and your technicians busy is harder than ever today. Old “tried and true” methods of marketing and advertising just don’t…

Is Your Shop Infected?

How shops get sick when they get too busy It starts innocently enough: the shop gets busy, and the little things start to slide. First, the inspection process breaks down. Technicians start pencil-whipping their inspection forms, trying to get their…

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