See what makes us different ... and the same! Rad Air Complete Car Care and Tire Centers has 12 locations in Cleveland, Ohio, and its surrounding areas. Its owner, Andy Fiffick, credits the shop’s growth and success to three golden…
It’s August, a time when we seize the opportunity to enjoy the last of summer and start looking forward to the fall. Autumn seems to be the time of back-to-school, back-to-work, and a refocus on business at hand. With ASA,…
Working on your behalf to ensure repairer interests are represented Leaders of the Automotive Service Association’s mechanical and collision divisions recently traveled to Capitol Hill to meet with key members of Congress and their staffs. ASA…
Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: We had a customer whose air conditioner stopped working while he was driving through town. When a customer’s…
Troubleshooting hybrids takes knowledge and a great deal of hands-on experience, yet the payoff is worth it It’s been a busy time for hybrids in my shop. The training schedule has been hectic and the buying and selling is starting…
See what makes us different ... and the same! In this month’s Generationally Speaking department, meet Dick Milstead, founder and CEO of Milstead Automotive, and his daughter, Amy Milstead, president. Milstead Automotive is an ASA member-shop located in Spring, Texas,…
As a former drag racer, I have experienced many times what it’s like to spend a great deal of time preparing for an event. The team and I would spend months preparing for the season, days or weeks preparing for…
Toyota is gaining speed again … is it on the right track? Once again we will examine a new model that has just been re-engineered. Is fixing and maintaining a 2014 Toyota Highlander less difficult than fixing and maintaining the…
Bill Would Limit Authority of FIO The U.S. House of Representatives Financial Services Committee’s Subcommittee on Housing and Insurance held a hearing titled “Legislative Proposals to Reform Domestic Insurance Policy.” The hearing focused on several important pieces of legislation, but…
“Life is a series of experiences, each of which makes us bigger, even though it is hard to realize this. For the world was built to develop character, and we must learn that the setbacks and grieves which we endure…
Senate Bill 994 fails to pass committee The California State Senate Transportation and Housing Committee held a hearing on Senate Bill 994, the Consumer Vehicle Information Choice and Control Act. In last month’s AutoInc., we discussed the details of the…
Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: This situation comes from Gary Chambers of Super Rupair, an independent Subaru repair shop in Boulder, Colo. A…
With no vehicle history whatsoever, a clunker gets revived I recently had a customer begin our conversation with seven terrifying words: “I got this great deal on Craigslist!” I cringed a bit. How do you react to this situation? [caption…
See what makes us different ... and the same! In this month’s Generationally Speaking department, meet Gary Keyes, owner of E&M Motors, Stuart, Fla., and Preston Pollen, technician. Keyes is a general director on ASA’s board of directors. Gary Keyes,…
May is upon us. It’s a time when our weather is moving well into spring and giving us the first tastes of our upcoming summer. We anticipate summer vacations and activities. It is speed month in Indianapolis, culminating in the…
Troubleshooting transmission on ’96 Chevy truck gets complicated with circuits. Winter in the Midwest brings in some real humdinger problems for us here at CRT Electronics. The one I’m currently working on is, of course, a rush job because the…
See what makes us different ... and the same! In this month’s “Generationally Speaking” department, meet Shaun Farnsworth and Scott St. Amand, both technicians at Atlantic Motorcar Center (www.atlanticmotorcar.com), Wiscasset, Maine. The shop is owned by Bruce Howes, founder. Shaun…
In many ways ASA is experiencing a rebirth and is currently in a whirlwind of positive activity. We’ve reported on the changes in our leadership, structure, new show venue and heightened energy over the past year. We are working to…
