Refocus for the next 90 days

New year brings new challenges but also new opportunities. We are about to move into a new year. It’s time to “refocus” to achieve great results in 2019. I would like to challenge you to commit to this for the next 90 days as it will really bring clarity to your position as owner/manager of […]

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Confidence Building

Time to get refocused on the issue of relationship productivity and build consumer trust in your services. They” say new car dealers are feeling aggressive and confident. Car dealerships are also looking at aggressive methods to keep the purchasers of their used cars in their bays. Dealerships want the lucrative aftermarket business, they are going […]

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Supplier vs. Partner?

Find out why following the trends in your business can help you start maximizing your profits. In Part One of this two-part series, I offered a list of seven basic measurements that you should monitor each and every month. In Part Two, the list continues with eight more. When you combine the points, your office […]

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How to Work Smarter

By analyzing your shop’s accountability, you can earn thousands more per year. Here’s how. Too many shop owners spend all their time working “in” their business and not “on” their business. There really is a difference. One method is known as working hard, and the other method is known as working smart. Each month, a […]

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TAP Into Your Future

How to instill in your staff members a positive belief in the opportunities for change. Progressive shops employ a special business-building process. They possess a positive culture that will create the top 10 percent of shops in the industry and provide careers for the owners and staff that are second to none in the automotive […]

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Supplier vs. Partner?

How examining your sales mix can determine if you’re taking care of your customers and your business. It’s critical today, in measuring shop finances, to break down the revenue and examine the type of revenue coming through the door. But most shops just measure parts and labor, and then look at their bank balance to […]

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The Shop Labor Mix

How the evolution of vehicle technology will change our current method of measurement. The advancement of vehicle technology will make a dramatic difference in measuring a typical service shop business, and the aftermarket must relearn its measurements. In previous articles, I’ve written that a typical shop owner will require six to eight days of management […]

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Supplier vs. Partner?

Business is a lot like golf. Both require the discipline, decision-making skills and focus to make your financial target a short putt for par. During the “lazy, hazy” days of summer, I’m sure you’re getting in many rounds at a more profitable sport than golf? By that, I mean never-ending rounds of business decisions. So […]

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Supplier vs. Partner?

You say your employees no longer believe in your business? Make a plan to change that. Owners should plan all their management and employee training a year in advance. There’s too much to do to think it can be handled in a last-minute fashion. Because proper planning is required to ensure the team continues to […]

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The Big Decision

What do you want to be? A full-time technician or a full-time entrepreneur? Your business depends on which you choose. Many complexities of our business are now front-and-center. Consider the following: The independent sector of the automotive service industry is experiencing a crisis of profitability, retailer attitude and public perception. Most shop owners have bought […]

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Are You Losing Focus?

If so, it might be because you’ve forgotten the fact that you’re in the ‘knowledge’ business. Independent shop operators realize their labor rates must move higher to retain competent technicians, and the customer/client must be educated about the realities of this issue. But before anyone can command higher labor rates, management must acknowledge a critical […]

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Are You In Trouble?

To move forward as an independent shop owner in today’s business environment, it’s time to get your attitude in order. Here’s how. With all the daily pressures of running an automotive service or collision repair business, it’s amazing how the personalities of owners start to change over time. This metamorphosis is dangerous because it affects […]

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