By Tom Randall, Dean Halford & Cedric Sam / Bloomberg By the end of 2018, Tesla’s customer service was overwhelmed. Phone calls and emails went unreturned, repairs were delayed, and drivers involved in crashes sometimes waited months to get parts. After a…
The Automotive Service Association is proud to announce the hiring of Blair Calvo as its new director of membership.
LAS VEGAS, Nev. – Oct. 31, 2019 – AAPEXedu has assembled a panel of leading women in the automotive aftermarket to discuss how to innovate and spearhead change, as well as the opportunities and…
Online registration for the 2019 MSO Symposium, taking place on Monday, Nov. 4, 2019 in Las Vegas at the Mandalay Bay ends Friday.
By Car Care Council If your vehicle’s windshield has a small chip or crack, don’t ignore it, fix it. According to the non-profit Car Care Council, disregarding a small crack now could lead to bigger problems later. “Windshield damage may…
"In a recent analysis of repair outlets in two metro markets, Lang Marketing found significant differences between these markets in the brands used for foreign nameplate repair by Service Stations & Garages and Foreign Specialists. "These differences were directly traceable…
Annual vehicle sales pace in October is expected to finish near 16.9 million, down from September's 17.2 million level, and down from last October's 17.5 million. October sales volume forecast to be mostly flat, at 1.37 million, up 0.2% from…
Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, such as a vehicle walkaround before initiating service and when the customer is contacted after the work was completed.
Maryann Croce, owner of Croce’s Transmission Specialists in Norwalk, Connecticut, shares her thoughts on why you should stop worrying about the technician shortage and do something about it! Mentoring is one answer,…
If over half of your customers are female, why haven’t you taken a moment to think about how to provide for them in a better way?
By Jamie L. LaReau / Detroit Free Press The United Auto Workers' 40-day strike against General Motors had an impact on the carmaker's third-quarter earnings, but the company still generated a profit…
WASHINGTON (Reuters) - Major automakers are siding with the Trump administration in its bid to bar California from setting its own fuel efficiency rules or zero-emission requirements for vehicles, the companies said in a filing with a U.S. appeals court…
By Keith Barry & Jeff Plungis / Consumer Reports Fiat Chrysler Automobiles (FCA) is recalling 107,898 diesel pickups after discovering cracked emissions-control components that can cause fires. The microscopic cracks are in the exhaust-gas recirculation coolers in 2014-19 Ram 1500…
By The Associated Press Subaru is recalling over 400,000 vehicles in the U.S. to fix problems with engine computers and debris that can fall into motors. The first recall covers 466,000 Imprezas from 2017 through 2019, and 2018 and 2019…
U.S. Senate Minority Leader Chuck Schumer (D-NY) is proposing a new $400 billion incentive program for electric vehicles. According to Politico, the proposal would start with $3,000 vouchers to trade in gas-powered vehicles for plug-in electric and plug-in hybrid or…
A new TV competition show for mechanics, wrenchers, fabricators and "all-around" automotive gurus will be accepting potential participants' applicants for "at least another two weeks," casting director Joe Pinzone says.
The U.S. House of Representatives Subcommittee on Highways and Transit held a hearing entitled, “The Future of Transportation Network Companies: Challenges and Opportunities.” (To view the hearing in its entirety, click here.) “As state and local governments struggle to integrate…
The U.S. House of Representatives Subcommittee on Energy held a hearing on “The Next Mile: Technology Pathways to Accelerate Sustainability Within the Transportation Sector.” (To view the hearing in its entirety, click here) In his opening statement, U.S. Rep. Conor…
