Bloomberg: Tesla Model 3 Survey – Owners on repairs, battery range, service
By Tom Randall, Dean Halford & Cedric Sam / Bloomberg
After a year and a half of production, there were almost 150,000 Model 3 electric sedans on the road. But it became clear that Tesla’s service centers weren’t ready for the masses.
The service snafus weighed on Tesla Chief Executive Officer Elon Musk. “When I think about what my priorities are this quarter,” he said in January 2019, “it’s improving service in North America. That’s No. 1.”