By Ryan Whitwam / ExtremeTech Battery technology has finally reached the point that you can drive an electric vehicle without constant range anxiety, but you still have to plan ahead for charging. Even Teslas, which charge faster than other EVs,…

Recently, the New York Times published some Letters to the Editor on U.S. Sen. Chuck Schumer's proposal to provide $3,000 vouchers to trade in gas-powered vehicles for plug-in electric and plug-in hybrid or hydrogen fuel cell vehicles.

By Tom Randall, Dean Halford & Cedric Sam / Bloomberg By the end of 2018, Tesla’s customer service was overwhelmed. Phone calls and emails went unreturned, repairs were delayed, and drivers involved in crashes sometimes waited months to get parts. After a…

By Car Care Council If your vehicle’s windshield has a small chip or crack, don’t ignore it, fix it. According to the non-profit Car Care Council, disregarding a small crack now could lead to bigger problems later. “Windshield damage may…

"In a recent analysis of repair outlets in two metro markets, Lang Marketing found significant differences between these markets in the brands used for foreign nameplate repair by Service Stations & Garages and Foreign Specialists. "These differences were directly traceable…

Annual vehicle sales pace in October is expected to finish near 16.9 million, down from September's 17.2 million level, and down from last October's 17.5 million. October sales volume forecast to be mostly flat, at 1.37 million, up 0.2% from…

Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, such as a vehicle walkaround before initiating service and when the customer is contacted after the work was completed.

If over half of your customers are female, why haven’t you taken a moment to think about how to provide for them in a better way?