Management

Where the Rubber Meets the Road

Shop owners helping shop owners — ‘an ASA-Midwest thing.’ It’s 6 p.m. in Indianola, Iowa – a town of nearly 15,000 people 18 miles south of Des Moines. Tim Davison, AAM, the owner of Chumbley’s Auto Care, an ASA shop, is closing for the day. Ordinarily, he’d head home, where he’d enjoy dinner with his […]

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When New Hires Go South

What you need to say and do to minimize the impact on your business. We all appreciate the hopeful feeling a new staff member brings to the organization. A burst of optimistic energy floats around the shop as all the people and parts of the business settle in around the new addition. It’s not a […]

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Profits Are Good … But, Cash Is KING!

Cash is the tool that keeps your business running smoothly. Have you ever heard this one: “I do not understand why (insert business name here) went out of business. They were profitable.” I am starting my 45th year of consulting with businesses and over this period of time, I have observed many shops that showed […]

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Part One of a Two-Part Series – How to Hit Your KPIs

It’s a new year. How did your shop fare last year? If you hope to hit your goals this year, then it’s imperative you have accurate numbers from last year so you can lay out your targets for the new year. A precursory understanding of key performance indicators (KPIs) and the associated activities from which […]

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2015 Automotive Trends: Turning Data into Dollars

It can be the best of times – if you sell preventive maintenance. There has never been a better time to be in the automotive business than now. It truly is the best of times. Let me clarify; it is the best of times if you are proactively inspecting vehicles and proactively selling preventive maintenance […]

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