Slideshow: 2019 ASA, AutoInc. ‘Top 10 Websites' winners
ASA on Friday announced the winners of its 2019 Top 10 Websites Contest for automotive repair shops.
Features
Bloomberg: Tesla Model 3 Survey - Owners on repairs, battery range, service
By Tom Randall, Dean Halford & Cedric Sam / Bloomberg By the end of 2018, Tesla’s customer service was overwhelmed. Phone calls and emails went unreturned, repairs were delayed, and drivers involved in crashes sometimes waited months to get parts. After a…
New director hired to oversee ASA Member Services
The Automotive Service Association is proud to announce the hiring of Blair Calvo as its new director of membership.
ASA member to serve on panel of 'leading women' at national event
LAS VEGAS, Nev. – Oct. 31, 2019 – AAPEXedu has assembled a panel of leading women in the automotive aftermarket to discuss how to innovate and spearhead change, as well as the opportunities and…
Online Registration for MSO Symposium’s 8th Annual Event ends this Friday
Online registration for the 2019 MSO Symposium, taking place on Monday, Nov. 4, 2019 in Las Vegas at the Mandalay Bay ends Friday.
Car Care Council: Small windshield chip can cause big problems
By Car Care Council If your vehicle’s windshield has a small chip or crack, don’t ignore it, fix it. According to the non-profit Car Care Council, disregarding a small crack now could lead to bigger problems later. “Windshield damage may…
Lang Aftermarket iReport: Distribution influences brand use
"In a recent analysis of repair outlets in two metro markets, Lang Marketing found significant differences between these markets in the brands used for foreign nameplate repair by Service Stations & Garages and Foreign Specialists. "These differences were directly traceable…
U.S. Auto Sales Forecast: Sales pace remains stable, lower than 2018
Annual vehicle sales pace in October is expected to finish near 16.9 million, down from September's 17.2 million level, and down from last October's 17.5 million. October sales volume forecast to be mostly flat, at 1.37 million, up 0.2% from…
Small Details Count: Focus on service process increases customer satisfaction
Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, such as a vehicle walkaround before initiating service and when the customer is contacted after the work was completed.
ASA Podcast (Episode 3): Growing techs through mentoring
Maryann Croce, owner of Croce’s Transmission Specialists in Norwalk, Connecticut, shares her thoughts on why you should stop worrying about the technician shortage and do something about it! Mentoring is one answer,…
Micki Woods: What women really want from your auto body shop
If over half of your customers are female, why haven’t you taken a moment to think about how to provide for them in a better way?
Detroit Free Press: GM says UAW strike cost nearly $3 billion but still turns third-quarter profit
By Jamie L. LaReau / Detroit Free Press The United Auto Workers' 40-day strike against General Motors had an impact on the carmaker's third-quarter earnings, but the company still generated a profit…
Reuters: GM, Toyota, Fiat Chrysler back Trump on California emissions challenge
WASHINGTON (Reuters) - Major automakers are siding with the Trump administration in its bid to bar California from setting its own fuel efficiency rules or zero-emission requirements for vehicles, the companies said in a filing with a U.S. appeals court…
Consumer Reports: Ram recalls 107,898 diesel pickups due to fire risk
By Keith Barry & Jeff Plungis / Consumer Reports Fiat Chrysler Automobiles (FCA) is recalling 107,898 diesel pickups after discovering cracked emissions-control components that can cause fires. The microscopic cracks are in the exhaust-gas recirculation coolers in 2014-19 Ram 1500…
NBC News: Subaru recalls 400,000 cars, SUVs for engine control, debris trouble
By The Associated Press Subaru is recalling over 400,000 vehicles in the U.S. to fix problems with engine computers and debris that can fall into motors. The first recall covers 466,000 Imprezas from 2017 through 2019, and 2018 and 2019…
U.S. Senator calls for new electric vehicle subsidies
U.S. Senate Minority Leader Chuck Schumer (D-NY) is proposing a new $400 billion incentive program for electric vehicles. According to Politico, the proposal would start with $3,000 vouchers to trade in gas-powered vehicles for plug-in electric and plug-in hybrid or…
You still can apply for TV competition for mechanics, wrenchers, fabricators
A new TV competition show for mechanics, wrenchers, fabricators and "all-around" automotive gurus will be accepting potential participants' applicants for "at least another two weeks," casting director Joe Pinzone says.
