Community Service
Why Michigan shop owner Dick Zaagman says he chose ‘downward mobility’ in establishing his business and his life. Community means a lot to Dick Zaagman, past,…
Member Profiles
High-Caliber Service
Mark Sanders grew up in the collision repair business. Now he operates the largest such company in the nation. What does he know that you don’t? Mark Sanders might…
The ‘Doctor’ Is In
At Chicago’s Sinclair Auto Clinic, the cars and the times have changed but not the treatment. No doubt about it. James F. “Jim” Sinclair is old school.…
Made of Honors
Active industry leader has plenty of awards but stays focused on her clients. One of the industry’s most outstanding leaders, Amy Mattinat, owns an ASA shop in Montpelier, Vt. It’s one…
It Takes a Village
Pennsylvania owner tells why branching out is key to maximizing his investment. The Village Tire and Auto Repair team includes (from left) Keith Heilveil, owner; Tami Heilveil, office manager; Kay Figart, service adviser; and Sean Greene,…
Ahead: A Second Century For This Massachusetts Shop
How generations of a family grew their business from buggies to a brand. In 1914: • World War I began and the first traffic light was installed, in Cleveland. • Ford Motor Co. offered workers an eight-hour day and a…
Staying Centered
For Kinney’s Automotive, it’s not all about where they are but about what they are. The Kinney’s team includes (from left, standing): Sam Sanders, Vernon Campbell, Joe Jurosek, Richard Kral, Luis Narvaez and Heidi Seely. (From…
Doing the Right Thing - Paying Off for Mesa Shop
Impact Auto Body tries to make customer’s experience ‘the very best possible.’ We are continually making improvements so that a customer’s experience is the very best possible. That’s how Impact Auto Body in Mesa, Ariz., approaches doing business. And it’s…
Bob Parra Builds on Success
Building on a strong legacy, Bob Parra positions his shops for greatness. That Bob Parra is a successful shop owner, no one can deny. But how did he get to be successful? How has he been able to take the…
Illinois Shop Marks 50th Year
Still offering ‘old-fashioned service,’ but changing with the times too! Hoernis Auto Body Inc. – a family-owned and operated collision repair shop in Belleville, Ill. – is celebrating its 50th anniversary this year. What’s ahead for this shop in the…
Detroit Shop Proof Free Enterprise Still Works
What started in a garage has grown into a world-class facility. The Curt’s Service team includes (from left) Shaun Goldsby, Chris Bunce, Nathan McNeil, Greg Dargo, Tim Lupu, Amber Dimmer, Ryan Kennedy, Curt Massoll, Brian Nurmi,…
California Shop Owner ‘Talks the Talk, Walks the Walk’
Kevin Donohoe focuses on what’s important. Customers. Employees. Building a strong and stable business. Those are the foremost priorities of Kevin Donohoe, the owner of Pacific Motor Service in Monterey, Calif. He’s also focused on education, training and marketing. [caption…
Customers Urge Pair to Open Shop
Arizona shop opens its door to satisfy customers Launching a business because your customers demand…
Down-Home Marketing Helping Shop Grow
Brownies ‘big hit’ with customers A desire to run…
Houston Shop Going Strong After 68 Years Still Making ‘the Adolf Difference’
Sybren and Kathryn van der Pol are staying true to Adolf Hoepfl & Son Garage’s legacy. A historical Houston shop started almost seven decades ago is going stronger than ever. Adolf Hoepfl & Son Garage has “new” owners, but it’s…
Ohio Shop Adding 12th Location
Rad Air’s Formula for Success An ASA member-shop that started in 1975 with a good, simple formula for success is showing the world that it was on the right track from the get-go. The shop is Rad Air Complete Car…
Pellman’s Automotive Service: Numero Uno!
Leads list of Top 10 shops What do you get when you team a crackerjack technician with a marketing expert? A top-notch shop, that’s what! The best in the nation, according to Motor Age, which annually names what it thinks…
Second Time Around Paying Off for Missouri Shop
James Copeland shares challenges of second location Shop owners thinking about adding a second location would do well to talk to James Copeland, AAM. He has just opened a second location, and he can tell you what it’s like. As…
