Author: Paul Sturiale

Fred Hules II, AAM, newly elected general director of the Automotive Service Association (ASA)…

Jim Maddox learned a lesson growing up in rural Los Lunas, N.M., that he has not forgotten: The value of a good education. He uses that lesson every day as a guidepost for his…

Trusting his employees to do the right thing created this shop owner’s winning culture. Ryan Cropper has a crystal-clear vision of his professional life, even though he sees things a lot differently than most of the industry. Cropper, owner of…

Illinois shop owner creates value for his customers with a service approach that he calls ‘anti-retail.’ Dave Becker is a man with a plan. Becker, owner of Wheeling Auto Center in Arlington Heights, Ill., entered the auto service industry about…

How this veteran shop owner built his successful business by making sure every customer gets the same experience. Mark Simons is one of those lucky people who live their life in the right place, right time. Simons, owner of Rolf’s…

What’s the guiding principle for a successful business? Delaware shop owner Greg Buckley has the answer. Once Greg Buckley, AAM, learns a worthwhile lesson, he never forgets it. Celebrating the 50th anniversary of Buckley’s Auto Care in Wilmington, Del., this…

Why Michigan shop owner Dick Zaagman says he chose ‘downward mobility’ in establishing his business and his life. Community means a lot to Dick Zaagman, past,…