Columns

The Fine Print

What’s the worst that could happen if you don’t read it? I think we’re all guilty of checking the “I agree” button at the end of a full-page disclaimer, just to get an app on your phone or sign up…

Are You In Trouble?

To move forward as an independent shop owner in today’s business environment, it’s time to get your attitude in order. Here’s how. With all the daily pressures of running an automotive service or collision repair business, it’s amazing how the…

Position Yourself to Succeed

If you work in this business you either embrace change or change leaves you behind. You’ve heard, or read, that technology is growing at an alarming pace, and it seems that every time I attend a connected-car event the countdown…

NHTSA Releases Federal Automated Vehicle Policy

Increase in traffic fatalities prompts interest in preparing guidelines for federal and state policymakers. The National Highway Traffic Safety Administration (NHTSA) has released policy guidelines for automated vehicles. Although NHTSA has communicated with the automotive industry and other manufacturers, states…

How’s Your Business?

AutoInc. asked ASA member-shops to complete a questionnaire about how their businesses were performing through the first six months of 2016. Here are some select figures that represent the highlights of what they told us. This year’s “How’s Your Business?”…

A Hard-Start Mystery

This 26-year-old Jeep Cherokee requires a bit of investigation, but if you follow the clues you’ll reach a solution. If you’ve been working in an independent shop for a while, you’ve seen your share of Jeep Cherokees come through your…

Supplier vs. Partner?

Don’t work for free! Follow these 5 easy steps to pay yourself for time spent at the front counter. EDITOR’S NOTE: The labor rates mentioned in this article are fictitious and should not be considered industry standards. Successful shop operators…

Cheerleaders Welcome

As more Millennials enter the auto repair workforce, managers need to adopt a different leadership style. As a leader, I know a great leader’s traits must be learned. While there are many traits associated with effective leadership, I find that…

Cracking the Codes

In Colorado, two cars with failed (I/M) 240 tests suggest the vehicles’ owners must seek help. In Colorado – and elsewhere, I’m certain – P0442 codes can be counted on to bring cars into our service drives. But in Denver…

What would you do?

A new service adviser accepts a third-party check from a used-car dealer, and it bounces ... ... What would you do? An ASA shop owner writes: “A new customer came in with a vehicle that would not pass emissions. After…

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