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Culture of Learning

Recently, I-CAR completed a survey. Over a long period they measured the performance of a number of collision shops while the staff went through many I-CAR classes. They were trying to establish the relevance of education to its return on…

What Would You Do? July 2014

Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: We had a customer whose air conditioner stopped working while he was driving through town. When a customer’s…

Generationally SpeakingJuly 2014

See what makes us different ... and the same! In this month’s Generationally Speaking department, meet Dick Milstead, founder and CEO of Milstead Automotive, and his daughter, Amy Milstead, president. Milstead Automotive is an ASA member-shop located in Spring, Texas,…

It’s Showtime!

As a former drag racer, I have experienced many times what it’s like to spend a great deal of time preparing for an event. The team and I would spend months preparing for the season, days or weeks preparing for…

Marching Forward

“Life is a series of experiences, each of which makes us bigger, even though it is hard to realize this. For the world was built to develop character, and we must learn that the setbacks and grieves which we endure…

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