As a full-time technician back in the day, I was quite fortunate to attend the Chris Chesney-taught, Train-the-Trainer sessions called Fundamental Inspection & Repair System Training (FIRST) and Emission Diagnostic Graduate Education (EDGE).
Social media is a direct channel into your customers' daily lives - it's a great communication tool and an unbelievable relationship builder.
TECH TIPS (courtesy of ALLDATA) Vehicle: 2004 Mercedes Benz S 430 (220.170), V8-4.3L (113.941), Automatic Transmission Mileage: 199,776 Problem: The vehicle was towed in because the key would not turn on the Electronic Ignition Switch (EIS). Details: The technician attempted to communicate with the EIS, it was…
The Cox Automotive Mobility Group white paper entitled Ready or Not, Mobility Is Transforming the Automotive Industry shares industry-leading research and insights on how dealers can capitalize on a variety of new mobility services.
Women are beginning to become more savvy about car repair, and those who are prepared can properly combat gender discrimination and negotiate against gender discrimination at the service lane, according to a recent study by the Journal of Marketing Research.
iSeeCars.com analyzed more than 2.3 million sales of 10-year-old cars to identify the top 13 vehicles with the highest annual mileage, which were all at least 12 percent above average. (If you can't see the photo gallery on your…
College starts back up soon, but your kid isn’t the only thing you’ll be shipping back to campus.
TECH TIPS (courtesy of ALLDATA) Vehicle: 2005 GMC Sierra 2500, 4WD, V8-6.6L DSL, Turbo VIN 2, Automatic Transmission Mileage: 205,998 Problem: The truck was towed to the shop because, while holding the key in the Start position, the starter would begin…
By Julie Blackley / iSeeCars.com The cars that owners drive the most annually are predominantly full-size SUVs, according to a new study by car search engine iSeeCars.com. While the average 10-year-old-vehicle is driven 11,987 miles per year, these vehicles surpass the…
The IRS is encouraging everyone to use the Tax Withholding Estimator to perform a quick “paycheck checkup.” This is even more important following the recent changes to the tax law for 2018 and beyond. As part of a continuing effort…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2012 Nissan Sentra, L4-2.0L (MR20DE), CVT Transmission Mileage: 46,002 Problem: The customer stated that none of the power door locks were functioning. At first it was just one door, then another, then another until none…
Dealers and riders were not warned about Harley-Davidson's allegedly defective anti-lock braking system.
The transportation industry's promise of a future that moves people and products in a safer, more efficient and connected way has spiked a talent war for a new kind of workforce – one with the skill sets necessary to develop autonomous and electric vehicle technologies.
"The $12.5 billion surge in car and light truck Do-It-For-Me (DIFM) product sales over the past five years (2013 to 2018) was not generated equally by the five major distribution channels supplying the light vehicle U.S. aftermarket. "Two channels accounted…
The Automotive Service Association (ASA) is partnering with the Alliance of Automobile Manufacturers to host the 6th Annual Technology and Telematics Forum Sept. 12, in Troy, Mich.
https://youtu.be/akyWT6oz3Fc Safeairbags.com has launched a consumer awareness campaign aimed at reaching more than 41 million vehicle owners in America who have been impacted by the Takata Airbag Recall. The effort features actor Morgan Freeman. According to experts, a part inside…
From Euronews.com WASHINGTON (Reuters) – President Donald Trump blasted the European Union for its use of trade barriers and revived his threat to impose U.S. tariffs on European automobiles if he does not see progress in stalled negotiations between the…
Deloitte Automotive Supplier Study Amid the Transformative Disruption, Billions in Opportunity Remain for Automotive Suppliers Key takeaways Four disruptive mega-trends – shared mobility, electrification, technology convergence and new market entrants — are driving the transformation of the automotive value chain and…
