Auto parts store losses & COVID-19: Lang Aftermarket iReport
While the total count of Auto Parts Stores has changed over the past 10 years, more dramatic shifts have occurred in the mix of Jobbers and Retail Auto Parts Stores.
Features
ASA Podcast (Episode 97): The future of the automotive workforce
While recently moderating the panel on the Future of the Automotive Workforce at the ASA X50 Automotive Conference & Expo, Kim Hickey raised some of the thorniest issues the auto repair industry faces in attracting, developing and keeping the technical talent needed now and for the future.
ASA Annual Business Meeting: New officers selected, board members sworn in, reports given
The Automotive Service Association’s power-packed 2021 Annual Business Meeting, held this past Friday, included the naming of officers, board members being sworn in, board and staff member reports, and an Open Board meeting.
8 important tools every service advisor needs in their toolbox
As is true with the top techs, the top service advisors in America need a number of tools in order to succeed.
Study: 1 In 5 California EV buyers plan to go back to gasoline
About one in five California EV drivers plan to switch back to gasoline-powered cars when it comes time to replace their electric cars, according to a survey.
Memorial Day travelers will pay highest gas prices since 2014: AAA
Motorists hitting the road this week to celebrate the unofficial kick-off to summer will be greeted with the most expensive Memorial Day weekend gas prices since 2014.
Advice: How to win over a tough customer
If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the internet instead of giving you a chance to address his or her concerns?
Report: Is your state on the worst roads list?
Take a look at the best and worst roads in the U.S., according to a new report by Zuboti, adding to travel times and vehicle repair costs.
Latest car recalls for mid-May 2021
The U.S. National Highway Traffic Safety Administration has issued recalls for May 6 through 13, including a Ford recall involving 616,967 units and a Hyundai recall involving 151,205 units.
7 tips on delivering extraordinary service
Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts.
Virtual 'Interactive Diagnostic Challenge' combines fun & learning: ASA Podcast (Episode 96)
In many ways, the recent ASA X50 Conference & Expo provided the opportunity to try some new things. One great example of this was the Interactive Diagnostic Challenge presented by Brin Kline and Rich Falco, with the support of CTI, WTI, and Training by Techs.
Report: Americans born after 1980 ('Digital Natives') are reshaping the aftermarket
Digital Natives (Americans born during the age of digital technology) differ significantly from earlier generations of Americans in terms how they seek information and make decisions concerning vehicle repair.
Semiconductor chip shortage expected to cost auto industry $110 billion in revenue in 2021: Report
The ongoing semiconductor chip shortage is now expected to cost the global automotive industry $110 billion in revenue in 2021, according to consulting firm AlixPartners.
Southeast continues to see tight supply as gas prices stabilize: AAA
The national gas price average is the most expensive in six years at $3.04. Gas prices were expected to flirt with $3/gallon leading up to Memorial Day weekend, but last week’s shutdown of the Colonial Pipeline caused prices to spike weeks ahead of the holiday.
Report: Memorial Day holiday travel to rebound to more than 37 million
AAA Travel expects a significant rebound in the number of Americans planning to travel this Memorial Day holiday weekend.
Drivers should know if they are sharing the road with self-driving test vehicles: AAA
Over the next two years as on-road pilot programs and testing increase, self-driving vehicles will continue to move from novelty to closer to reality, meaning more drivers are likely to encounter them.
Poll: 7 in 10 Americans agree 2020 made them a 'better person'
According to a new survey, 74% of Americans say 2020 has made them more aware of the needs of others — and more selfless than ever before.
ASA Podcast (Episode 95): Gary Smith on the need for PWM training
Keeping up with automotive technology requires ongoing training. That’s particularly true when it comes to learning more about Pulse Width Modulation (PWM).
