While recently moderating the panel on the Future of the Automotive Workforce at the ASA X50 Automotive Conference & Expo, Kim Hickey raised some of the thorniest issues the auto repair industry faces in attracting, developing and keeping the technical talent needed now and for the future.
The Automotive Service Association’s power-packed 2021 Annual Business Meeting, held this past Friday, included the naming of officers, board members being sworn in, board and staff member reports, and an Open Board meeting.
As is true with the top techs, the top service advisors in America need a number of tools in order to succeed.
About one in five California EV drivers plan to switch back to gasoline-powered cars when it comes time to replace their electric cars, according to a survey.
Motorists hitting the road this week to celebrate the unofficial kick-off to summer will be greeted with the most expensive Memorial Day weekend gas prices since 2014.
If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the internet instead of giving you a chance to address his or her concerns?
Take a look at the best and worst roads in the U.S., according to a new report by Zuboti, adding to travel times and vehicle repair costs.
The U.S. National Highway Traffic Safety Administration has issued recalls for May 6 through 13, including a Ford recall involving 616,967 units and a Hyundai recall involving 151,205 units.
Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts.
In many ways, the recent ASA X50 Conference & Expo provided the opportunity to try some new things. One great example of this was the Interactive Diagnostic Challenge presented by Brin Kline and Rich Falco, with the support of CTI, WTI, and Training by Techs.
Digital Natives (Americans born during the age of digital technology) differ significantly from earlier generations of Americans in terms how they seek information and make decisions concerning vehicle repair.
The ongoing semiconductor chip shortage is now expected to cost the global automotive industry $110 billion in revenue in 2021, according to consulting firm AlixPartners.
The national gas price average is the most expensive in six years at $3.04. Gas prices were expected to flirt with $3/gallon leading up to Memorial Day weekend, but last week’s shutdown of the Colonial Pipeline caused prices to spike weeks ahead of the holiday.
AAA Travel expects a significant rebound in the number of Americans planning to travel this Memorial Day holiday weekend.
Over the next two years as on-road pilot programs and testing increase, self-driving vehicles will continue to move from novelty to closer to reality, meaning more drivers are likely to encounter them.
According to a new survey, 74% of Americans say 2020 has made them more aware of the needs of others — and more selfless than ever before.
Keeping up with automotive technology requires ongoing training. That’s particularly true when it comes to learning more about Pulse Width Modulation (PWM).
I have written before about using humor in dealing with customers. You want customers to leave with a good feeling about you and your business and getting the endorphins flowing through their brain.
