Features

Confront the Tech Revolution

Whether you’re a new technician entering the automotive world, or you know someone who is – perhaps you’ve just hired one or two – it’s critical to understand one thing: Your education is never finished! “The future belongs to those…

Secrets of a Succession Plan

EDITOR’S NOTE: This is Part Two of a two-part series on Succession Planning. Part One appeared in the September-October issue. Family businesses are the backbone of America. About 95 percent of all businesses in America are family or privately held.…

Motivated to Mentor

Wei-Yun Gibson, former AYES apprentice, now works for Subaru of America.In a recent conversation with one of my industry partners, an independent shop owner located two miles from our high school’s automotive program, I invited him…

The Successful Succession

Editor’s Note: This is the first of a two-part series on auto-shop succession planning. Don’t miss the second installment in AutoInc.’s November-December issue. What is the difference between a dream and a goal? While many shop owners dream about selling…

Fast & Furious

In mid-May a group of 108 of the country’s best technicians gathered in Detroit for the first of two new programs created to give the Congress of Auto Repair and Service (CARS) a stand-alone presence in supporting our members. That…

For Good Measure

The more advanced our vehicles become, the more exact each system within them needs to be, especially with developments made in the past 15 years. It’s not just because cars have more computers, sensors and safety systems than in previous…

Tools of tradition

Tradition is often cited as the reason certain processes exist, and, sometimes, the tradition makes sense. Other times, though, learning the reason the tradition started can make you roll on the floor with laughter. For example, one of my favorite…

The Millennial Dilemma

With the average age of a shop owner in America at 55, they’ve been through many generations of customers. But when considering marketing to millennials, many shop owners say, “I’m not sure who they are, and I’m not sure anyone…

Continuing the Data Debate

In the May-June issue, AutoInc. conducted a Q&A with CCC Information Services about its newly launched Secure Share Network, a significant change in terms of how shops using CCC’s estimating system can share estimate information. Readers of this article suggested…

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