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Automotive Repair Professionals: Live events are back & so Is CARS... in Las Vegas!

Mark your calendar! Make your reservation! For 2021, the CARS Executive Outlook is coming to the Mandalay Bay!

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Emerging technologies lead to vehicle service needs

It’s no secret that the global automotive industry, as well as the overall transportation industry, continues to evolve as emissions regulations, fuel economy requirements, and new technologies take precedence.

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Embrace tool & equipment technology — and its costs — for the long run

I still go to the city to visit my buddies who remain in business to keep up with how the car repair business is doing. I also still read the trade magazines to stay current on new systems and techniques.

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ASA Podcast celebrates 100th episode with new ASA Chairman Fred Hules II

In a special ASA Podcast to mark the 100th Episode, meet Fred Hules II, AMAM, the newly-elected Chairman of the Automotive Service Association. Hules steps into the role after working as Chairman-Elect with previous chairman, Bob Wills through the lockdowns…

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U.S. House Transportation & Infrastructure Committee passes surface transportation reauthorization

The U.S. House of Representatives Transportation and Infrastructure (T&I) Committee passed the 2021 INVEST in America Act late last night, after hours of debate.

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Getting results from customer relationships: Advice

Early on after I came to work for Terry Keller at Keller Bros., I remember a woman calling in a panic.

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Calling ASA members: Help us celebrate our troops! Submit your photos!

In a future AutoInc. feature, we plan to celebrate our U.S. troops by recognizing them on social media during the Fourth of July. If you have a member of your family currently serving in the military, please consider submitting a photo of them for our Fourth of July tribute.

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Take the fear out of the customer experience & bridge the trust gap

It’s often the case that one too many shady shops gouged prices, recommended extra repairs, or didn’t stand behind their warranty in the past.

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Senate Environment & Public Works Committee approves Surface Transportation Bill

The U.S. Senate Environment and Public Works Committee unanimously approved their Surface Transportation Bill this morning.

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ASA Annual Business Meeting: New officers selected, board members sworn in, reports given

The Automotive Service Association’s power-packed 2021 Annual Business Meeting, held this past Friday, included the naming of officers, board members being sworn in, board and staff member reports, and an Open Board meeting.

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Advice: How to win over a tough customer

If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the internet instead of giving you a chance to address his or her concerns?

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