Take the fear out of the customer experience & bridge the trust gap
It’s often the case that one too many shady shops gouged prices, recommended extra repairs, or didn’t stand behind their warranty in the past.
Columns
Senate Environment & Public Works Committee approves Surface Transportation Bill
The U.S. Senate Environment and Public Works Committee unanimously approved their Surface Transportation Bill this morning.
ASA Annual Business Meeting: New officers selected, board members sworn in, reports given
The Automotive Service Association’s power-packed 2021 Annual Business Meeting, held this past Friday, included the naming of officers, board members being sworn in, board and staff member reports, and an Open Board meeting.
Advice: How to win over a tough customer
If you close your eyes and picture a tough customer, what image do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the internet instead of giving you a chance to address his or her concerns?
7 tips on delivering extraordinary service
Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts.
FTC releases report on Anticompetitive Repair Restrictions
The Federal Trade Commission (FTC) released a report this week entitled “Nixing the Fix: An FTC Report to Congress on Repair Restrictions."
Electric vehicle charging station legislation introduced in the U.S. House of Representatives
Congressman Levin (D-Mich) introduced a bill, the Electric Vehicles Freedom Act, that would establish a nationwide network of public electric vehicle charging stations.
4 interviewing tips that will help you hire superstar techs
We all know it’s getting harder and harder to find the superstar techs, but finding those stars is just the beginning.
ASA X50 Automotive Conference & Expo 'huge success,' access classes 'On Demand' now
ASA's first-ever X50 Automotive Conference & Expo, held Friday and Saturday, proved to be a huge success with a wide variety of top-notch training sessions and prizes galore.
ASA: Join us today & Saturday at the 2021 X50 Automotive Conference & Expo!
I want to personally invite you to join us for the ASA X50 Automotive Conference & Expo that will be held virtually!
20 gift card winners announced: ASA X50 Automotive Conference & Expo
Daily $20 gift card winners continue to be announced from those who register for the 2021 ASA X50 Conference & Expo.
Download Now! ASA unveils new interactive App
ASA is once again leading the way with their mobile App by upgrading to a new platform with multiple opportunities for their members.
Column: The Power of Customer Reviews
When I moved into a new home, I needed to buy a refrigerator. After going into a store, I pulled up their website to do a little more research. The first thing I did after pulling up the refrigerator selection was click “Sort by rating.”
Shops need to communicate with customers where they live — on their cell phones
By Mike Risich / For Aftermarket Matters It happens to every shop: a customer brings their vehicle in, then opts to wait. They ply themselves with coffee and watch the TV in your waiting area, as you scramble to get…
NHTSA proposes reinstating California Emissions Authority
The National Highway Transit Safety Administration (NHTSA) is proposing restoring California and other state’s ability to set more stringent limits on greenhouse gas emissions from vehicle tailpipes.
Coalition of State Governors ask Biden for exclusively zero-emission vehicles by 2035
The 12 governors of California, Connecticut, Hawaii, Maine, Massachusetts, New Jersey, New York, New Mexico, North Carolina, Oregon, Rhode Island and Washington sent a letter to President Joe Biden this week urging him to set a zero-emission transportation goal for 2035.
Alliance for Automotive Innovation calls on NHTSA for NCAP updates
This week, the Alliance for Automotive Innovation published recommendations for the National Highway Traffic Safety Administration (NHTSA) to update the federal safety rating system for automobiles.
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