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What Would You Do?

A customer insists that the shop replace a recently installed valve, free, despite the fact that the dealer sent the wrong part … ... What would you do? This scenario comes from an import car repair shop on the West…

The Closer: Dodge Charger

Detective work needed to solve the mysterious case of multiple diagnostic problems in a beat-up former police car. We’ve all been faced with cars that had multiple concerns that seemed interlocked or related. These problems sometimes created one single complaint,…

DIYs or Bunnies?

When fuses get “smoked,” don’t go bonkers. Instead, do a deep diagnostic dig. With vehicles staying on the roads longer than ever before, we’re seeing more age-related issues with our customers’ cars. With age comes the increasing probability for human…

Bugs in the System

How to ensure your techs know the service information system. Have you ever taken in a vehicle that your techs struggled to diagnose? They might be great Toyota techs, but with a Ford do they spend too much time on…

Structural Integrity

ASA works like a complex machine. Our structure isn’t unique; other organizations operate in similar ways. But, unlike ours, their members don’t govern the organization. So here, I’d like to answer some questions I hear asked on a regular basis.…

What Would You Do?

Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: This scenario comes from a collision shop that we’ve been doing business with for more than 25 years.…

ASA’s New Chapter

The past two years have been quite a ride. Your association has seen major change and made an unprecedented comeback. When Darrell Amberson, AAM, took over as chairman, he and the board had much to do. The ASA board and…

EPA Proposes New Smog Standards

Public hearings set for proposed NAAQ ground-level ozone standards. On Nov. 25, 2014, the U.S. Environmental Protection Agency (EPA) proposed new regulations designed to strengthen the National Ambient Air Quality Standards (NAAAQ) for ground-level ozone. According to the EPA, the…

What Would You Do?

Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: This shop owner had just hired a new apprentice technician. The technician was supposed to change the automatic…

Unfixable Dodge Magnum

For the most effective diagnostics, don’t just rely on the codes to troubleshoot. Actual testing will give you a bird’s-eye view. Last issue, we talked about a problem created by technician error and made worse by hanging parts without knowing…

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