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Craigslist ‘Deal’

With no vehicle history whatsoever, a clunker gets revived I recently had a customer begin our conversation with seven terrifying words: “I got this great deal on Craigslist!” I cringed a bit. How do you react to this situation? [caption…

Generationally SpeakingMay 2014

See what makes us different ... and the same! In this month’s Generationally Speaking department, meet Gary Keyes, owner of E&M Motors, Stuart, Fla., and Preston Pollen, technician. Keyes is a general director on ASA’s board of directors. Gary Keyes,…

Fast Fix on Chevy Snow Plow

Troubleshooting transmission on ’96 Chevy truck gets complicated with circuits. Winter in the Midwest brings in some real humdinger problems for us here at CRT Electronics. The one I’m currently working on is, of course, a rush job because the…

Generationally SpeakingApril 2014

See what makes us different ... and the same! In this month’s “Generationally Speaking” department, meet Shaun Farnsworth and Scott St. Amand, both technicians at Atlantic Motorcar Center (www.atlanticmotorcar.com), Wiscasset, Maine. The shop is owned by Bruce Howes, founder. Shaun…

What Would You Do?March 2014

Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: This scenario comes from a shop that wishes to not be named. “I’ve got a good customer who…

Federal Legislative Objectives

113th Congress, 2nd Session – January 1-December 31, 2014 I. Monitor Legislation in the 113th Congress A. The Washington, D.C., office will advocate positions before the Congress in support of or in opposition to legislation as directed by the ASA…

No-Start After Fender Bender

Circuit relay causes a mystery on ’96 Lexus. When the ’96 Lexus was dropped at our door, it came with a simple concern: “Vehicle stopped running following accident. Airbags have deployed.” A trip to the ES300 confirmed that both airbags…

How’s Your Business? 2013

A Report of ASA Member-Shops in 2013 Survey Methodology The 2013 “How’s Your Business?” survey was offered through a third-party online survey service to all regular members via ASA newsletters. Regular members are automotive service businesses that provide automotive repairs/services…

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