Features

Value Judgment

Should your customers fix their old cars or buy new ones? It depends on if they understand “cost of ownership.” Do you? By Pete Rudloff It’s not unusual to have a customer in my shop who is pondering whether to…

The Road to Refinement

How to recognize and implement process efficiencies in your auto body shop that promote profitability. What’s the fastest way to make more money in the collision industry? Enable your labor pool to become more efficient. Cost cutting can yield some…

Made of Honors

Active industry leader has plenty of awards but stays focused on her clients. One of the industry’s most outstanding leaders, Amy Mattinat, owns an ASA shop in Montpelier, Vt. It’s one…

The Feminine Touch

If you build it, they will not come — unless you craft a marketing plan to reach and keep women customers. So what do women want? By Jody DeVere One of the basics I’ve learned about marketing to women is…

What You Need to Know About Telematics

Two of the Automotive Service Association’s leading authorities on the new technologies tell where you need to focus your attention. Connected Cars: The Mechanical Side by Donny Seyfer For many years, ASA has been involved in the issue of how…

GAO Releases Vehicle Safety

At the request of U.S. Sen. Claire McCaskill, D-Mo., the U.S. Government Accountability Office (GAO) recently conducted a study of state vehicle safety inspection programs. The GAO did a similar review in 1990 at the request of John Dingell, D-Mich.,…

It Takes a Village

Pennsylvania owner tells why branching out is key to maximizing his investment. The Village Tire and Auto Repair team includes (from left) Keith Heilveil, owner; Tami Heilveil, office manager; Kay Figart, service adviser; and Sean Greene,…

Sites To See

The judges have spoken! Check out the winners and get some tips for your site from the results of AutoInc.’s 2015 Top 10 Website Contest. Is your website designed to effectively market your automotive repair services? That’s a question you…

In Need of Repair?

Since State Farm’s national PartsTrader program went into effect, shops and others in the industry have adapted. But it’s been a bumpy road, and changes may be just around the corner if pending legislation gains support. Since the implementation of…

Do Less, Earn More

How can you make your shop run more effectively and make you more money? Industry expert Becky Witt, AAM, reveals her eight secrets for success. A case can be made that the business plan for the average auto service shop…

A Mandate To Update

AMI President Jeff Peevy talks about why the organization needs to change and how it will happen. AutoInc.: Last issue, we talked about some areas of AMI’s operation that need improvement, including course content…

Stricter Standards For Ozone Levels?

Congress continues examining impact of proposed new EPA regulations. The U.S. Congress continues its oversight responsibility of the Obama Administration’s proposed update of air quality standards for ground-level ozone. The Clean Air Act requires the U.S. Environmental Protection Agency (EPA)…

25th Annual Shop Management Software guide

You Ware It Well? Real shop owners give their advice for how to buy shop management software. Grow with the pros! That’s our theme for AutoInc.’s 25th annual Shop Management Software Guide. We’ve received some great feedback on our guides…

Where the Rubber Meets the Road

Shop owners helping shop owners — ‘an ASA-Midwest thing.’ It’s 6 p.m. in Indianola, Iowa – a town of nearly 15,000 people 18 miles south of Des Moines. Tim Davison, AAM, the owner of Chumbley’s Auto Care, an ASA shop,…

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