What’s the real value of an ASA membership? The board of directors and executive leadership of ASA believe that it’s active involvement. Of course, members enjoy the significant discounts they receive from our Sponsored Benefit Providers, and they frequently tell…
Just as staying on top of new-vehicle technology is a must in today’s automotive service industry, shop owners in particular have to stay on top of advancements in shop management software to better serve their customers. Modern integrated network systems…
A customer had her ’95 Nissan pickup towed in to our shop and said, “The truck sits a lot, and it won’t start. Just let me know what it needs.” We performed a charging system diagnosis and determined that the…
I’ve been in this business for a few years, and whether I heard it during a training event, picked it up while networking or just figured it out, I’ve learned that to retain or to acquire new clients you have…
Owners should plan all their management and employee training a year in advance. There’s too much to do to think it can be handled in a last-minute fashion. Because proper planning is required to ensure the team continues to develop…
Fred Hules II, AAM, newly elected general director of the Automotive Service Association (ASA)…
Case studies illustrate diagnosing a vehicle’s misfire and a customer’s misfire. If your shop is like ours, Honda CRVs make an appearance weekly. Mostly…
Mary Barra, GM’s CEO, recently stated that the car industry will change more in the next five years than it has in the past 50. I don’t know about you, but I think the past five years have been a…
House passes repeal of McCarran-Ferguson Act for health insurers. Two major national issues have pushed insurance reform back in the national spotlight. First, efforts to reform or repeal Obamacare have produced a renewed interest in the repeal of the McCarran-Ferguson…
The more advanced our vehicles become, the more exact each system within them needs to be, especially with developments made in the past 15 years.
Tradition is often cited as the reason certain processes exist, and, sometimes, the tradition makes sense. Other times, though, learning the reason the tradition started can make you roll on the floor with laughter. For example, one of my favorite…
With the average age of a shop owner in America at 55, they’ve been through many generations of customers. But when considering marketing to millennials, many shop owners say, “I’m not sure who they are, and I’m not sure anyone…
Something unique is going on in the black-land prairie city of McKinney, Texas. Located 37 miles north of Dallas, this community of just over 150,000 people boasts the presence of a company…
In the May-June issue, AutoInc. conducted a Q&A with CCC Information Services about its newly launched Secure Share Network, a significant change in terms of how shops using CCC’s estimating system can share estimate information. Readers of this article suggested…
In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that many employees in…
Many complexities of our business are now front-and-center. Consider the following: The independent sector of the automotive service industry is experiencing a crisis of profitability, retailer attitude and public perception. Most shop owners have bought themselves a job, not a…
An ASA member writes: I have a customer who has spent thousands of dollars with me during the past several years. Eighteen months ago, we installed genuine Toyota brakes on his 4Runner. A month later, the customer returned to my…
When the National Highway Traffic Safety Administration (NHTSA) released its Federal Automated Vehicles (AV) Policy in September 2016, the focus was on NHTSA issuing a guidance document and its four key sections: vehicle performance guidance; model state policy; NHTSA’s current…
