Fast & Furious
In mid-May a group of 108 of the country’s best technicians gathered in Detroit for the first of two new programs created to give the Congress of Auto Repair and Service (CARS) a stand-alone presence in supporting our members. That…
Author: Donny Seyfer
Some Parting Words of Thanks
This will be my final Chairman’s Message, as the duties of ASA chairman will shift to Roy Schnepper in April. My wife, Christy, and I want to thank you for your friendship and support that have been a hallmark of…
Steps Toward New Relationships
If you follow ASA’s press releases or Facebook page, you’re probably aware that we have made some groundbreaking announcements in the past few months. If you don’t follow these channels, let me catch you up on a few things as…
Changing a Stubborn Perception
A recent email from a member spurred this particular message. He was concerned that, as an independent repair professional, he has no clout. He told me he lacks confidence in the parts he’s getting and automakers are out to get…
The Two Roads to Success
As shop owners and managers, the busier we are, the better the business. But do you ever feel that something is happening, and you’re too busy to pay attention? You really need to pay attention. At the Automotive Aftermarket Suppliers…
Never Relax Your Standards
I had a customer walk into the shop the day I began writing this column. He owned an older car, with lots of miles on it. He wasn’t one of our regular customers, but…
The Positive Power of Teamwork
Hello, ASA members! It’s been a busy first of the year for the ASA board, our operations committees and our awesome ASA staff. You’ve probably heard that we’re launching new regional training programs. We had a great time recently in…
Get Out and Learn
It’s hard to believe it has been 64 years since a visionary group of independent shop owners founded the Automotive Service Association. We’ve seen a lot of change within our industry over the past six decades, and that pace of…
The Value of Networking
If you attended NACE and CARS classes in July, you noticed the industry is undergoing what financial analysts call “disruption.” This means that the way we do business, which has worked in the past, is not working now. And for…
The Membership ROI
The Membership ROI When you run a trade association, attracting new members, particularly those who have never been part of an association before, is a challenge. Most membership organizations approach this problem by offering a bunch of no-brainer discounts on…
