Features

Partners in Customer Satisfaction

How providers of Green Recycled Parts® are helping collision repairers put green in their repairs and their pockets. As a busy collision repair shop owner or manager, when the word “green” is mentioned, your first thought might be “show me…

Advertising: What Works, What Doesn’t?

A longtime shop owner shares his personal experiences and strategies for advertising solutions that work. The advertising landscape has changed dramatically in the last decade. As technology has evolved, a range of new tools has cropped up to help shop…

Federal Legislative Objectives

113th Congress, 2nd Session – January 1-December 31, 2014 I. Monitor Legislation in the 113th Congress A. The Washington, D.C., office will advocate positions before the Congress in support of or in opposition to legislation as directed by the ASA…

Changing Dynamics of Vehicle Estimating

Writing a successful estimate today requires technology, understanding your market, knowledge of substrates and other key factors. Your estimating system is the first step toward a lean and efficient repair process, and it deserves to be understood and scrutinized before…

One Danger of Shop Ownership

Getting out of your office and connecting with others in the industry can pay off in big ways. It takes vision, inspiration, perseverance and hard work to build and maintain a successful repair shop. Pursuing the ideal dream of “absentee…

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