Next-GenNext-Gen: It's tough altering traditional mindsets like 'We've always done it that way'"... I wince whenever I hear a shop owner or technician say 'we’ve always done it that way.'" Craig O'Neill,
Lessons LearnedThe Need to Refocus: Business owners need different set of skillsBeing part of a family business offers some comfortable expectations, not least of which is the ability to be married and support a family at a young age. I owe this to the opportunities afforded by my family’s transmission shop.… Craig O'Neill,