Tom Piippo: Case of 'the needle in the haystack'
The customer complaint was one of the usual.
Features
Tech Tips: (by ALLDATA): Mitsubishi experiences electrical problems after body repairs
TECH TIPS (courtesy of ALLDATA) Vehicle: 2004 Mitsubishi Lancer, L4-2.4L SOHC, Automatic Transmission Mileage: 145,009 Problem: The car was a sublet from a body shop after they did repairs because the radio, turn signals, low beams and the low-speed wipers were inoperative. The steering column switches and…
ASA-National employee becomes U.S. citizen, welcomed during naturalization ceremony
NORTH RICHLAND HILLS, Texas – Desi Mawi’s trek to become a U.S. citizen started five long years ago. It ended Monday when former President George W. Bush welcomed her and roughly 50 others as…
Publication mentions record-breaking attendance at ASA Colorado Summit
ASA Colorado breaking attendance records at its recent annual summit has garnered the attention of yet another publication. Parts & People talks about the ASA Colorado's Summit at Lincoln Tech welcoming 450 attendees and vendors in January, which was 100…
ASA leader featured prominently in March issue of Autobody News
ASA Executive Director Ray Fisher is prominently featured in this month's print issue of Autobody News. The article, in which Fisher "shares his goals for the industry," is on the front page of the…
Tech Tips (by ALLDATA): Hyundai Elantra 'dies at idle'
Vehicle: 2012 Hyundai Elantra, L4-1.8L, Automatic Transaxle Mileage: 118,998 Problem: The customer’s concern was that engine would not idle after it had warmed up. The malfunction indication light was OFF. If the engine speed was held over 800-850 rpm, the engine would stay running. Details: The…
ASA urging Missouri senators to oppose bill to eliminate state's vehicle safety inspection program
WASHINGTON, D.C. - ASA is asking Missouri repairers and vehicle owners to urge their state senators to oppose House Bill 451, a proposal aimed at eliminating that state’s premier vehicle safety inspection program. The Auto…
J.D. Power: Dealer service departments lagging in communication with vehicle owners
COSTA MESA, Calif., March 14, 2019 /PRNewswire/ -- Satisfaction scores tend to increase when car dealership service departments use customers' preferred methods of communication. However, dealerships are not regularly doing so, according to the J.D. Power 2019 Customer Service Index (CSI) Study,SM released…
ASA Annual Meeting to feature important ‘Talent Recruitment & Retention’ panel discussion
NORTH RICHLAND HILLS, TEXAS, March 14, 2019 – Issues surrounding the need for new technical and management talent and the challenges faced from a growing shortage of qualified technicians will be explored during an in-depth discussion at ASA’s Annual Business Meeting &…
TV Report: 'Thieves steal tools meant to repair cars for the poor'
By Kimberly Jackson/KTUL TULSA, Okla. (KTUL) — A non-profit organization, The Car Care Clinic, is dealing with losing $15,000 worth of equipment. The program does car repairs at low prices for people who have low to moderate income. Lonnie Vaughn says…
Tech Tips (by ALLDATA): Jeep emission monitors keep resetting, engine stalls
TECH TIPS (courtesy of ALLDATA) Vehicle: 2004 Jeep Wrangler, L6-4.0L, VIN S, Automatic Transmission Mileage: 167,000 Problem: The vehicle was brought to the shop because the emissions monitors kept resetting and the engine intermittently stalled. Details: Another shop had previously replaced the rear B1S2 O2 sensor due to…
Lang: Loss of high-tech dealer bays creates 'unprecedented' opportunity for independent repair outlets
"The loss of approximately 45,000 high-tech Dealer bays since the 2008 Great Recession has created an unprecedented opportunity for Independent (non-Dealer) repair outlets. "Vehicle complexity is increasing geometrically with each model year. Combined with the dramatic loss of Dealer bays…
Tech Tips (by ALLDATA): 'Weird' Ford truck lighting issues
TECH TIPS (courtesy of ALLDATA) Vehicle: 2003 Ford F-250, 4WD, Super Duty, 7.3L DSL Turbo V-8, VIN F Mileage: 199,556 Problem: When applying the brakes with doors closed and engine running, the dash and speedometer lamps dim. When the door is open and the truck is running, the…
New Report: Is your car among the most, least expensive to insure? Take a look...
Audi R8 is the most expensive car to insure, while the Subaru Outback is the least expensive, according to a new national report. The Zebra, a website that allows consumers to quickly compare auto insurance quotes from hundreds of companies, recently…
Report gives 'interesting' & 'alarming' glimpse of car insurance rates in U.S.
A new report by The Zebra, a website that allows consumers to quickly compare auto insurance quotes from hundreds of companies, gives an interesting and sometimes alarming glimpse at the cost of insurance in the United States. According to the…
Tech Tips (by ALLDATA): Corolla 'shifter' stuck in 'park' & a 'no-crank' condition
TECH TIPS (courtesy of ALLDATA) Vehicle: 2009 Toyota Corolla L4-1.8L (2ZR-FE), Automatic Transmission/Transaxle Mileage: 64,120 Problem: Vehicle came in for a no-crank problem and the transmission was stuck in “Park.” Also, the headlights and other lights were inoperative. Details: While checking for grounds, the tech touched the White/Blue…
U.S. auto dealers enter Spring with new optimism, despite slowing sales
The government shutdown, concerns about tax refunds and auto tariffs, and record cold weather across much of the country all influenced U.S. auto dealer sentiment in the latest Cox Automotive survey. Views of the future for all auto dealers -…
AAA: Don't confuse gasoline octane & quality
By AAA If the manufacturer of your car recommends regular grade gasoline, you may wonder if premium will provide added benefits. On the other hand, if the automaker says premium gasoline is "recommended" or "required," you may have considered filling…
