COSTA MESA, Calif., March 14, 2019 /PRNewswire/ -- Satisfaction scores tend to increase when car dealership service departments use customers' preferred methods of communication. However, dealerships are not regularly doing so, according to the J.D. Power 2019 Customer Service Index (CSI) Study,SM released…
NORTH RICHLAND HILLS, TEXAS, March 14, 2019 – Issues surrounding the need for new technical and management talent and the challenges faced from a growing shortage of qualified technicians will be explored during an in-depth discussion at ASA’s Annual Business Meeting &…
By Kimberly Jackson/KTUL TULSA, Okla. (KTUL) — A non-profit organization, The Car Care Clinic, is dealing with losing $15,000 worth of equipment. The program does car repairs at low prices for people who have low to moderate income. Lonnie Vaughn says…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2004 Jeep Wrangler, L6-4.0L, VIN S, Automatic Transmission Mileage: 167,000 Problem: The vehicle was brought to the shop because the emissions monitors kept resetting and the engine intermittently stalled. Details: Another shop had previously replaced the rear B1S2 O2 sensor due to…
"The loss of approximately 45,000 high-tech Dealer bays since the 2008 Great Recession has created an unprecedented opportunity for Independent (non-Dealer) repair outlets. "Vehicle complexity is increasing geometrically with each model year. Combined with the dramatic loss of Dealer bays…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2003 Ford F-250, 4WD, Super Duty, 7.3L DSL Turbo V-8, VIN F Mileage: 199,556 Problem: When applying the brakes with doors closed and engine running, the dash and speedometer lamps dim. When the door is open and the truck is running, the…
Audi R8 is the most expensive car to insure, while the Subaru Outback is the least expensive, according to a new national report. The Zebra, a website that allows consumers to quickly compare auto insurance quotes from hundreds of companies, recently…
A new report by The Zebra, a website that allows consumers to quickly compare auto insurance quotes from hundreds of companies, gives an interesting and sometimes alarming glimpse at the cost of insurance in the United States. According to the…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2009 Toyota Corolla L4-1.8L (2ZR-FE), Automatic Transmission/Transaxle Mileage: 64,120 Problem: Vehicle came in for a no-crank problem and the transmission was stuck in “Park.” Also, the headlights and other lights were inoperative. Details: While checking for grounds, the tech touched the White/Blue…
The government shutdown, concerns about tax refunds and auto tariffs, and record cold weather across much of the country all influenced U.S. auto dealer sentiment in the latest Cox Automotive survey. Views of the future for all auto dealers -…
By AAA If the manufacturer of your car recommends regular grade gasoline, you may wonder if premium will provide added benefits. On the other hand, if the automaker says premium gasoline is "recommended" or "required," you may have considered filling…
ASA supports a proposal in the Connecticut Legislature aimed at addressing Original Equipment Manufacturer (OEM) repair procedures for collision repairs.
- Honda sets the bar for fleet average fuel efficiency at 29.4 mpg - Fleet average CO2 emissions also lowest at 302 g/mi WASHINGTON, March 6, 2019 /PRNewswire/ -- Honda ranks as the most fuel-efficient automaker in America in a new report from…
SANTA MONICA, Calif., March 6, 2019 /PRNewswire/ -- The record 4.3 million Americans who will be turning in leased vehicles this year will be in for sticker shock when they return to the dealership, according to new analysis from the car shopping experts…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2010 Mercedes Benz E 550 4MATIC Sedan, 5.5L V-8, Automatic Transmission Mileage: 73,009 Problem: The shifter goes into “Park” while driving under 12 miles per hour. There were no DTCs. Details: The tech found that, while monitoring the check…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2004 Ford F-450, 2WD, Super Duty, V8-6.0L Turbo Diesel, VIN P, Automatic Transmission Mileage: 192,968 Problem: The vehicle came in with the malfunction indicator light (MIL) on and the customer complained that the engine lacked power. Details: First, the tech test-drove the…
Join ASA’s Washington, D.C. lobbyist at noon on Wednesday, March 20, as he walks you through “What’s Going On Legislatively Around the Country” in the association's next webinar.
ASA Executive Director Ray Fisher & Vice President Tony Molla used "Facebook Live" on Wednesday to talk about the association's Annual Business Meeting & Conference scheduled for April 30-May 2.
