Video Tip for Success: How to improve your shop's customer retention
Elite Worldwide produces videos dedicated to excellent one-on-one coaching by some of the nation’s top shop owners.
Features
'Carmcast' with ASA's Washington, D.C. rep Bob Redding
ASA's Washington. D.C. rep Bob Redding appeared Wednesday, Aug. 21 on "Carmcast" with host Carm Capriotto.
Survey Results: Millennials most likely to drive distracted
From ValuePenguin.com Studies have shown that auto insurance companies tend to charge younger, less experienced drivers higher rates. That might not change anytime soon, a new survey suggests, as millennial drivers appear more likely to have dangerous driving habits than…
CNET: Toyota recalls 2019 Prius, RAV4 Hybrid for faulty brake assist
From CNET The 2019 Toyota Prius and RAV4 Hybrid are subject to a new recall that surrounds a fault in the brake assist systems in both cars. According to documents Toyota filed with the NHTSA, the new recall specifically surrounds…
Customer Satisfaction: Sign of 'Bumpy road for automakers'
ANN ARBOR, Mich.--(BUSINESS WIRE)--The automobile industry may be in for a rough ride as customer satisfaction drops plague the industry. “The overwhelming retreat in customer satisfaction may be yet another sign of a bumpy road for automakers in 2019” -…
New Hampshire governor vetoes OEM Repair Procedure legislation
WASHINGTON, D.C. – Aug. 19, 2019 – New Hampshire Gov. Chris Sununu has vetoed OEM Repair Procedure legislation. ASA, which supports legislation requiring the use of OEM repair procedures, had asked…
2019 shapes up to be 'Best & Worst Times' for in-car audio, finds Strategy Analytics
BOSTON--(BUSINESS WIRE)--Consumers’ interest in adding a premium audio system as an option at vehicle purchase has leveled off or decreased in Western markets since 2018. In the 2019 edition of Strategy Analytics’ annual Premium Audio Report from the in-Vehicle UX…
Auto recall search tool hits 100 millionth vehicle in less than 18 months
CENTREVILLE, Va., Aug. 19, 2019 /PRNewswire/ -- One hundred million vehicles have now been processed through a search tool aimed at creating greater consumer awareness of auto recalls. The Vehicle Recall Search Service (VRSS) reached the milestone this month after…
Study: Overcoming electric vehicle misconceptions crucial to converting consideration to sales
Consumers & dealers share similar concerns with costs, battery life and charging infrastructure Study finds dealers need more education, marketing and sales support from automakers to ensure preparedness to sell and service EVs EV shoppers surveyed showed interest in future…
CR: Ford Fusion & Lincoln MKZ are recalled for seat-belt concerns
From Consumer Reports Ford is recalling 103,374 of its 2015 Fusion and Lincoln MKZ cars because the seat-belt anchors may not work properly. A device called a pretensioner rapidly locks a seat belt in place when the car detects a…
New Study: Interest & concerns found in electric & alternative fuel vehicles
Investor’s Business Daily (IBD), a leading financial news and research organization, and TechnoMetrica, a nationally recognized research firm, today announced the results of the 2019 Investor’s Business Daily/TIPP Electric Vehicle Outlook Study.
Study: Findings reveal top challenges for companies with 'mobile workers'
Motus, the premier vehicle management and reimbursement platform, today released its 2019 Mobile Workforce Benchmark Report, which identified rising costs, increased business mileage and volatile fuel prices as key trends that affected the mobile workforce in 2018.
Lang Aftermarket iReport: Fewer 'domestic nameplates' on the road
Lang Marketing estimates that the car and light truck population on U.S. roads will grow more than 22 million during the next four years (2018 to 2022) as the total light vehicle VIO (vehicles in operation) climbs from 279 million nearly 302 million.
Bob Greenwood: Training or development - what do we really need?
Shop owners from coast to coast talk about training required for their shop.
TakingTheHill.com: Trump Administration nixes Autonomous Vehicle Committee
The Advisory Committee on Automation in Transportation (ACAT) within the U.S. Department of Transportation (DOT) has been terminated.
Tech to Tech: A different training approach
As a full-time technician back in the day, I was quite fortunate to attend the Chris Chesney-taught, Train-the-Trainer sessions called Fundamental Inspection & Repair System Training (FIRST) and Emission Diagnostic Graduate Education (EDGE).
Social Media Marketing: What every auto shop needs to know
Social media is a direct channel into your customers' daily lives - it's a great communication tool and an unbelievable relationship builder.
Tech Tips (by ALLDATA): Mercedes key won't turn in ignition
TECH TIPS (courtesy of ALLDATA) Vehicle: 2004 Mercedes Benz S 430 (220.170), V8-4.3L (113.941), Automatic Transmission Mileage: 199,776 Problem: The vehicle was towed in because the key would not turn on the Electronic Ignition Switch (EIS). Details: The technician attempted to communicate with the EIS, it was…
