The best-kept secrets to dealing with sales objections
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money," or “I’d like to think it over.”
When it comes to dealing with objections, most service advisors shut down as soon as the customer says “It’s too much money," or “I’d like to think it over.”
With a nickel increase on the week, the national gas price average has reached $2.77, which is a 31-cent jump in the last month. Every state average has climbed by double-digits since February resulting in 1 in 10 gas stations with pump prices that are $3/gallon or more.
On behalf of the combined efforts from Industry Associations, collision repair professionals, scan tool providers and various subject matter experts, the Automotive Service Associated (ASA), the Society of Collision Repair Specialists (SCRS) and the Alliance of Automotive Service Providers (AASP) acknowledges the act of scanning* a vehicle using a qualified scan tool** as a necessary and not-included operation that is legitimately expressed on a repair order with either a fixed cost, in labor hours and/or set dollar amount.
The U.S. National Highway Traffic Safety Administration has issued recalls for February 25 through March 4, including Ford recalls involving 144,340 and 79,017 units.
The more you understand what tools work best for a job and how to use them, the better a job will go.
Rather than announce recalls as soon as they surface, automakers wait until they can blend into a crowd of other recalls, an academic study suggests.
AAA: "Once again, ASCE’s report card is an important reminder that neglecting our infrastructure has consequences for our economy and the safety of motorists."
UpSwell, a marketing firm that specializes in helping local businesses expand their customer base, has announced the findings of its recent auto service consumer survey.
The age gap is widening between the domestic and foreign nameplate segments of the light vehicle population in the U.S.
John Glosek grew up in Pennsylvania loving golf and muscle cars. He built his first engine at 16 and worked in a machine shop, honing his automotive skills in high school.
Most new-vehicle shoppers have probably heard the phrase, "a car loses value the moment you drive it off the dealership lot."
SBA Paycheck Protection Program’s application window for businesses/nonprofits with fewer than 20 employees closes at 5 pm ET on March 9, 2021 .
Enter a VIN to learn if a specific vehicle needs to be repaired as part of a recall.
Gas prices continue to increase, with the national average up nine cents on the week to $2.72.
With some encouragement, undecided battery electric vehicle (BEV) shoppers can become likely purchase considerers, which is good news for automakers expanding their EV product lineup, according to the inaugural J.D. Power U.S. Electric Vehicle Consideration (EVC) Study,SM released today.
The U.S. National Highway Traffic Safety Administration has issued recalls for February 18 through 25, including a Ford recall involving 144,340 units and a Mercedes-Benz recall involving 41,838 units.
Automakers may already hold the key to improving public acceptance of self-driving cars: fine-tuning existing vehicle technology.
According to new preliminary estimates by the Federal Highway Administration, Americans drove 13 percent fewer miles in 2020 than in 2019.





