Climbing the Hill
Recently, I was leading a trail run in Moab, Utah, and came to the first difficult part of the 4x4 rail. The Jeep I was driving had been set up with the best equipment that money could buy, complete with…
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Greenwood: Supplier vs. Partner?
In Part One of this two-part series, I offered a list of seven basic measurements that you should monitor each and every month. In Part Two, the list continues with eight more. When you combine the points, your office time…
WWYD: Woman drops off car for repairs, trades in car, tells shop to get repair fee from dealer
A shop owner writes … A woman in her 70s came by my shop and asked if I could repair her 2005 Corvette. I assured her we were capable of doing it. She had it towed to me on Dec.…
Serviceability Report: BMW 530e Plug-in Hybrid
At the New York City Auto Show in March, I had a great meeting with some BMW people. They’re proud and committed to their plug-in hybrid electric vehicle (PHEV) systems. The question is, when you add a plug-in, high-voltage system…
New membership services specialist named at ASA
A new membership services specialist recently joined ASA’s team. Yolanda Rivera, who took over the position on May 14, comes to ASA after spending years in banking, as an administrative assistant and as a recruiter. Rivera served as an assistant…
Connect with the Best! Join ASA’s New Facebook Group
ASA’s new members-only Facebook Group debuted May 31 on ASA’s 67th aniversary. Join with other shop owners/managers in discussions of business management topics designed to help you run a more successful shop. ASA-member shops are known nationwide for their commitment…
AMi announces new board of trustees
AMi’s 2018-2019 Board of Trustees began their terms at the close of the business meeting. Sheri Hamilton, AMAM, ASA-Midwest, Kansas City, Mo., was re-elected as chair; Darrell Amberson, AMAM, LaMettry’s Collision Inc., Minneapolis, Minn., re-elected as vice chair; Rex Dunn,…
ASA-National announces exciting changes for ASA-Midwest
Major changes are underway for ASA-Midwest. The second-largest affiliate in ASA will be restructured. That includes hiring a new executive director to oversee an operation comprised of four states: Iowa, Kansas, Missouri and Nebraska. Arkansas and Oklahoma will no longer…
New 'member benefit' from ASA
To provide better membership value, ASA is hosting a series of webinars on the third Wednesday of each month. The first ones, January-May, were jointly sponsored by Bosch. The live version of the webinar series is free, but the recorded…
Nominations for ASA Board of Directors are open
It’s not too early to start thinking about joining ASA’s 2019 board of directors. Two board positions will be open for election: General Director and Collision Division Director. ASA is looking for members who want to play a more active…
New content manager named for ASA
ASA has a new content manager. Doug Myers, an experienced journalist, comes to ASA from KTXS Television in Abilene, Texas, where he served as Digital Media Manager for the past six years. He is responsible for managing content for AutoInc.…
Schnepper: We've Got Your Back
When I think about the value that belonging to an association like ASA provides me as a business owner, one of the most important things that comes to mind is representing the interests of our members in legislative offices from…
Redding: Federal Insurance Office survives U.S. Senate floor
The U.S. Senate has passed its version of the Dodd-Frank Reform legislation, Senate Bill (SB) 2155, by a vote of 67-31. To move the bill, it required Democratic crossovers and 16 Democrats did just that on the Senate floor. Let’s…
WWYD: Customer requests refund after paying fee, later claims shop should have ID'd problem
An electrical specialty shop sends in the following situation: I had a regular customer call requesting us to fix an electrical problem with their motor home. The complaint was that the house batteries would not charge when the motor home…
Kelley: How’s It Going?
If you answered, ‘Good,’ but it’s not, here’s why you should reach out to others. By asking for advice, you might help them even more than yourself. Most of us, as business owners, have “driver” personalities. We will work countless…
Greenwood: How to work smarter
Too many shop owners spend all their time working “in” their business and not “on” their business. There really is a difference. One method is known as working hard, and the other method is known as working smart. Each month,…
Misfiring Mustang: Details create comprehensive picture of issues affecting 4.6-liter engine
.size-thumbnail{padding:1px 0px; width:80px; height:auto;} The Beatles said it best when they sang “Gonna try with a little help from my friends,” and the following repair saga came to its best conclusion with help from professional techs on iATN. 2008 Ford…
Two new members join ASA’s board
ASA welcomed two new members to its board of directors at its 2018 Annual Business Meeting & Conference, which took place May 2-4 at the Walt Disney World Swan & Dolphin Hotel and Resort. Newly elected to the ASA board…
