Intermittent 'no start' Camry woes
I just couldn’t resist. It was just the detective in me. “Yes, I will take a look at it,” I said to a new customer when she said her car would stall but only occasionally. Why would I do such…
Features
Connect with the Best! Join ASA’s New Facebook Group
ASA’s new members-only Facebook Group debuted May 31 on ASA’s 67th aniversary. Join with other shop owners/managers in discussions of business management topics designed to help you run a more successful shop. ASA-member shops are known nationwide for their commitment…
Redding: Repair procedure restrictions are late-season legislative focus
Although several states have seen legislation and debate regarding original equipment manufacturer (OEM) repair procedures, companion bills in Rhode Island have gained the most traction. Senate Bill (SB) 2679, introduced by Senators Maryellen Goodwin, Dominick Ruggerio and Michael McCaffrey on…
Don’t Get Left Behind
Every industry needs to prepare for its next generation of employees, which, ideally, continually flows in. The collision repair industry currently faces an aging population in several ways.
The Digital Decision
Digital vehicle inspections (DVI), everyone is talking about it, but not everyone is doing it – yet. Increased efficiency, higher average repair order, fewer customers with buyer’s remorse and being environmentally friendly top out some of the reasons to switch,…
R-E-S-P-E-C-T
For many shops, hiring women is about putting forward an atmosphere of friendliness and trustworthiness, particularly to women customers, who, as we all know, account for 85 percent of all purchase decisions. It turns out that hiring women involves more…
ASA affiliates reveal progress, goals for upcoming year
Get to know ASA's affiliate leadership as they reveal progress and goals for the upcoming year, as well as holiday memories, recent traditions and their wish to Santa. Click here to download the affiliate section.
Climbing the Hill
Recently, I was leading a trail run in Moab, Utah, and came to the first difficult part of the 4x4 rail. The Jeep I was driving had been set up with the best equipment that money could buy, complete with…
Greenwood: Supplier vs. Partner?
In Part One of this two-part series, I offered a list of seven basic measurements that you should monitor each and every month. In Part Two, the list continues with eight more. When you combine the points, your office time…
WWYD: Woman drops off car for repairs, trades in car, tells shop to get repair fee from dealer
A shop owner writes … A woman in her 70s came by my shop and asked if I could repair her 2005 Corvette. I assured her we were capable of doing it. She had it towed to me on Dec.…
Redding: Data access is the new information availability
Why should repairers be interested in what’s going on with autonomous vehicle policy, data access and cybersecurity? Because having the right tools and the right information to repair vehicles are critical elements to the longevity of a successful automotive repair…
One Happy Family
Elissa Larremore, owner of CBS 1 Collision’s three shops in Shreveport and Bossier City, La., stands proudly with her staff. SHREVEPORT, Louisiana - Elissa Larremore, owner of CBS 1 Collision’s three shops in Shreveport and Bossier City, La., has a…
Serviceability Report: BMW 530e Plug-in Hybrid
At the New York City Auto Show in March, I had a great meeting with some BMW people. They’re proud and committed to their plug-in hybrid electric vehicle (PHEV) systems. The question is, when you add a plug-in, high-voltage system…
Schnepper: We've Got Your Back
When I think about the value that belonging to an association like ASA provides me as a business owner, one of the most important things that comes to mind is representing the interests of our members in legislative offices from…
If You Can Dream It …
Jerry Vazquez in the shop with technician Marco Llamas and a customer’s late-model Mustang.Twelve years ago, Debbie and Gerry Vicario were awake in the middle of the night talking about a big issue: closing down their business. The husband and…
Redding: Federal Insurance Office survives U.S. Senate floor
The U.S. Senate has passed its version of the Dodd-Frank Reform legislation, Senate Bill (SB) 2155, by a vote of 67-31. To move the bill, it required Democratic crossovers and 16 Democrats did just that on the Senate floor. Let’s…
Detailed Development
One of the most pressing concerns for body shop, collision center and service managers is replacing the retiring technicians with people capable of repairing today’s modern vehicles.
Independent Thinking
Consolidation is an evolutionary process drawn by opportunity. The high velocity – let alone breadth and depth – of industry change is daunting. Just consider the relentless introduction of new automotive…
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