According to a new survey, 74% of Americans say 2020 has made them more aware of the needs of others — and more selfless than ever before.

I have written before about using humor in dealing with customers. You want customers to leave with a good feeling about you and your business and getting the endorphins flowing through their brain.

There’s only so much of a shop owner to go around.

In a third annual survey of driver’s habits, CarInsurance.com finds the excuses that are most successful when stopped for exceeding the speed limit and explains why and by how much drivers speed.

New vehicle sales contracted by 15 percent in 2020, a lower drop than initially anticipated given the dismal prospects in the third quarter of last year.

Two new position statements have been released from Ford (and Lincoln) regarding front bumper fascias.

The number of products required to repair the diverse, aging, and increasingly complex population of cars and light trucks on U.S. roads is expanding at an exponential rate, causing the aftermarket proliferation problem to grow in size and scope.

On the week, the national gas price average jumped six cents to $2.96. If the trend continues, an increase of three more cents would make the national average the most expensive since November 2014 –the last time we saw average prices at $2.99 and higher.

A new report by Insure.com, “Ranking the most expensive and cheapest cars to insure for 2021,” finds the Chrysler Voyager minivan in first place this year, with the lowest national average insurance premium of $1,272 annually. 

Change is a constant in the automotive service industry, with roles and responsibilities shifting on a regular basis.

Big changes are rumbling through the service bay populations of the seven major types of light vehicle repair outlets across the U.S., reflecting competitive market trends and the impact of COVID-19.

“While April saw minimal fluctuation, May is likely to see much larger increases alongside demand spikes, especially closer to Memorial Day weekend,” said Jeanette McGee, AAA spokesperson.

The number of vehicles on U.S. roads with an open recall is declining, but tens of millions of drivers - and used- car buyers – remain at risk.

The Senate Subcommittee on Surface Transportation, Maritime, Freight and Ports held a hearing entitled “Driving Innovation: the Future of Automotive Mobility, Safety and Technology. 

A dramatic shift in car and light truck aftermarket distribution is underway.

AAA announces the 2021 AAA Car Guide winners.