To quote a good friend of mine, Mark Saxonberg from Toyota, “Service readiness is the act of having received the service training, information, tools and parts necessary to perform any diagnosis, repair and/or adjustment that might be required to support…
Welcome, ASA-Connecticut! The Automotive Service Association (ASA) has announced a new affiliate: ASA-Connecticut. Dan Risley, ASA’s president and executive director, in making the announcement, said: “We are extremely excited to welcome ASA-Connecticut – formerly known as the Connecticut Collision Repair…
At our annual meeting in April my term as chairman will end. Therefore, this is my last Chairman’s Message. Donny Seyfer will become chairman, and I assure you he is more than capable. There will be one or two new…
114th Congress, 1st Session – January 1-December 31, 2015 I. Monitor Legislation in the 114th Congress A. The Washington, D.C., office will advocate positions before the Congress in support of or in opposition to legislation as directed by the ASA…
Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: This happened to one of my competitors last year: A lady brought in her 2001 Mitsubishi Montero because it…
More issues call for more diagnostic ‘what-ifs’ With the average age of vehicles on the road hitting an all-time high of 11.4 years, I continue to revise my path of diagnostic “what ifs?” The preponderance of age-related issues creates the…
See what makes us different ... and the same! In this issue of “Generationally Speaking,” meet Bob Wills, owner of Wills Auto Service in Battle Creek, Mich., and John Teachout, technician. Wills serves as director of the Mechanical Division Operations…
Pete’s Garage takes on jobs that stump others. Often my shop encounters jobs that have taken a tour around our fair state and had multiple failed attempts to diagnose and repair. In our trade, these cars are often referred to…
Elections for the 2015 Automotive Service Association national board of directors are being held now through the end of February. All regular members in good standing with ASA are eligible to vote for one position of general director and one…
Famous racer Bobby Unser said, “Success is where preparation and opportunity meet.” Winston Churchill gave further clarification on the topic when he said, “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” Lately…
A Report of ASA Member-Shops in 2014 Welcome to the 2014 “How's Your Business?” survey report! Using the most current figures available from the United States Bureau of Labor Statistics in 2012, the number of general automotive repair locations was…
Honda makes great small cars. How does the new Fit stack up? Hondas are a favorite of mine. So being critical of Honda is not easy for me. This month, we will examine the 2015 Honda Fit and see what…
Participants emphasize importance of inspection to vehicle safety. The Automotive Service Association (ASA), ASA-PA and the Automotive Aftermarket Suppliers Association (AASA) – the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA) – hosted the Vehicle Safety…
Elections for the 2015 Automotive Service Association national board of directors will be held in February. All regular members in good standing with ASA are eligible to vote for one position of general director and one position of Collision Division…
It’s December and the year is winding down. The holidays are upon us and before we know it we will start a new year. As we begin to reflect on the events of this year I think it appropriate to…
Every shop owner runs into ‘situations.’ How they handle them is important ... do you agree with these fellow ASA members? Dilemma: A customer’s 1999 Honda Accord, which had 184,000 miles on it, burnt a valve. We had serviced this…
It’s fun to revisit old friends. In a service and repair world filled with CAN/BUS systems, scan tool diagnoses, and iATN archives, I found a recent repair interesting due to its lack of these technical needs. My customer arrived with…
Forum to Highlight State Inspection Programs On Friday, Nov. 14, the Automotive Service Association (ASA) and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA), will host the Vehicle Safety…
