Women are significant vehicle owners and drivers in North America, and their participation in the automotive market has been steadily increasing over the years. According to a 2021 report by the Women's Bureau of the U.S. Department of Labor, 75%…
So many shop owners suffer from a killer management mistake: micromanaging. You don’t typically realize you are doing it until the damage is done. So let’s break it down. Micromanaging is a style of management where you, the shop owner…
ASA Colorado hosted the 2023 Summit at Lincoln Tech in Denver, offering courses throughout the day for technicians, service advisors, and shop owners. There was good food, lots of training, networking, and fun. Learn more about ASA Colorado at https://asacolorado.org/…
Vehicle: 2003 Ford Explorer, 2WD, V8-4.6L, VIN W, Automatic transmission/transaxle Mileage: 196,459 Problem: After the owner tried replacing the #5 coil, to repair a P0305 misfire diagnostic trouble code (DTC), this Explorer ended up at the shop with a hard…
Among more than 87 auto insurance companies graded by collision repairers in terms of how well they work to ensure quality repairs and customer service, 29 received a “B” or higher to earn a spot the “Honor Roll” in the…
Connected Car, Connected Industry Sanford, NC—CIECA announced that its 15th annual conference, CONNEX 2023, will be held at the DoubleTree Hotel by Hilton, in Bloomington, IL, September 12-13. The event will include a full lineup of business and technical speakers,…
When I think back to when Tony and I opened our automotive shop or my dad had his construction business, we all started with a DIY (Do It Yourself) strategy model and traded time and effort for money. I find it's the…
A flat tire is a guaranteed way to deflate your day. Luckily, we live in a world with gadgets designed to help pump up your tires, so you can be on your way in no time flat. [caption id="attachment_12673" align="alignright"…
Did you know that the success of leadership star performers is largely attributed to emotional intelligence (EQ) skills, not IQ? Talent Smart, a company that studied EQ in over 1000 people notes that up to 90% of the success is…
Ladies and gentlemen, gather ‘round and listen up! Have you ever been frustrated with your team? Do they take too many bathroom breaks? Do they spend more time chatting than working? Have no fear because I have the solution to…
IR-2023-14, Jan. 25, 2023 WASHINGTON — The Internal Revenue Service announced today that businesses can now file Form 1099 series information returns using a new online portal, available free from the IRS. Known as the Information Returns Intake System (IRIS),…
We all know that these incredibly challenging times are impacting businesses and people all around the world. To help maximize your shop’s sales and profits in the face of these difficulties, here are 3 simple and cost-free tips that you…
Fort Wayne, Ind.—The number of vehicles in operation (VIO) does not necessarily determine aftermarket sales. More often, the key drivers of aftermarket sales are the types of vehicles in operation and their mileage. And while the U.S. VIO has been…
Troy, Mich.—J.D. Power has announced the introduction of the J.D. Power EV Index, an analytics tool to track the growing EV market in the United States. Each month, the index will arrive at one number (on a 100-point scale) to…
Tom Piippo's One Eye in the Mirror I ran across a story the other day that I feel I just have to share. This story may be 100 years old or more but is still relevant today. I would give…
I enjoy goal setting. I have a lot going on in my businesses and my personal life, so it's important to make the most of my time and effort. sI'm looking forward to a new year, its opportunities, and possibilities.…
Source: AftermarketMatters.com Fort Wayne, Ind.—Parts and labor volume of the Do-It-For-Me (DIFM) light vehicle market increased by $30 billion during 2021 and 2022, at user-price, following the 2020 pandemic of COVID-19. This rebound was not evenly distributed among the seven…
In this short video, one of our Elite Business Development Coaches, Bill Edwards, gives us a quick tip on ARO (Average Repair Order). Elite is a team of industry leading shop owners that helps other fellow shop owners take their…
