A customer called the shop with a motor home that didn’t have working brake or taillights. He was on day three of the family’s vacation and traveling north. The shop agreed to look at it immediately. When the customer arrived,…
The U.S. House of Representatives’ Committee on Financial Services has passed the Financial CHOICE Act of 2017. This bill, approved along party lines 34-26, replaces the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 that attempted to address…
I’m not a big believer in coincidences, unless they run contrary to common sense. Say, for instance, a consumer says their car won’t start when they come out of the convenience store unless they first pull down the visor mirror.…
Meet the entire auto industry, from widgets to gadgets and the people who make and repair them. Attend the premier automotive service repair event of the year, taking place Nov. 2-4 at CARS@AAPEX. Back in Las Vegas at the Sands…
What’s the real value of an ASA membership? The board of directors and executive leadership of ASA believe that it’s active involvement. Of course, members enjoy the significant discounts they receive from our Sponsored Benefit Providers, and they frequently tell…
Parents, if becoming an automotive technician is not high on your list of career choices for your child, perhaps it’s time to look again. Automotive service and repair has changed dramatically in just the…
A customer had her ’95 Nissan pickup towed in to our shop and said, “The truck sits a lot, and it won’t start. Just let me know what it needs.” We performed a charging system diagnosis and determined that the…
I’ve been in this business for a few years, and whether I heard it during a training event, picked it up while networking or just figured it out, I’ve learned that to retain or to acquire new clients you have…
Owners should plan all their management and employee training a year in advance. There’s too much to do to think it can be handled in a last-minute fashion. Because proper planning is required to ensure the team continues to develop…
Case studies illustrate diagnosing a vehicle’s misfire and a customer’s misfire. If your shop is like ours, Honda CRVs make an appearance weekly. Mostly…
Julie Massaro has been named as the new Executive Director of ASA-Colorado. Julie is an association industry veteran with extensive experience in project management, member recruitment, meeting planning, cost containment, budget management and volunteer leadership. Julie has more than 20…
Mary Barra, GM’s CEO, recently stated that the car industry will change more in the next five years than it has in the past 50. I don’t know about you, but I think the past five years have been a…
House passes repeal of McCarran-Ferguson Act for health insurers. Two major national issues have pushed insurance reform back in the national spotlight. First, efforts to reform or repeal Obamacare have produced a renewed interest in the repeal of the McCarran-Ferguson…
In 43 years of shop management and ownership, I’ve made every mistake possible. There was a year when my accountant had to prepare 102 W2s. Imagine how broken my systems and procedures were to go through that many employees in…
Many complexities of our business are now front-and-center. Consider the following: The independent sector of the automotive service industry is experiencing a crisis of profitability, retailer attitude and public perception. Most shop owners have bought themselves a job, not a…
An ASA member writes: I have a customer who has spent thousands of dollars with me during the past several years. Eighteen months ago, we installed genuine Toyota brakes on his 4Runner. A month later, the customer returned to my…
When the National Highway Traffic Safety Administration (NHTSA) released its Federal Automated Vehicles (AV) Policy in September 2016, the focus was on NHTSA issuing a guidance document and its four key sections: vehicle performance guidance; model state policy; NHTSA’s current…
Twenty years ago this December, the Prius was introduced to the world. Three years later, it came to America and the quintessential hybrid was born. Everyone has heard of Prius. The Plug-in Prius came out in model year (M/Y) 2012…
