Two powerhouse companies recently joined forces to serve the automotive aftermarket. Advance Auto Parts, a leading parts provider and an ASA Sponsored Benefit Provider, and Interstate Batteries, North America’s leading battery replacement brand, have announced a strategic partnership that will…
Clark’s Car Care, an ASA member-shop in Naperville, Ill., recently received a monetary fist-bump for its community support activities. Synchrony Financial, one of ASA’s Sponsored Benefit Providers, named Clark’s to its list of 2018 “Working Forward” Small Business Award winners.…
When I find myself talking to fellow shop owners about joining the Automotive Service Association, I’ve noticed that the conversation has changed a bit over time. It used to be that the benefits your association offers were front-and-center. Since taking…
The federal government and numerous organizations did not waste an opportunity of a major auto show to talk about new vehicle technologies and public policy. The U.S Senate Commerce, Science and Transportation Committee held a hearing, titled “Driving Automotive Innovation…
In a perfect world, as owners, we all dream of running a successful business. We strive to work hard, hire great employees, provide the best benefits possible, have great customers, make a profit, give back to the community, enjoy family…
It’s critical today, in measuring shop finances, to break down the revenue and examine the type of revenue coming through the door. But most shops just measure parts and labor, and then look at their bank balance to see what…
A shop owner from Chicago writes: How do you balance what is written in your employee manual vs. the needs of your customers and your employees? My employee manual states that no employee can take more than five days of…
Early on in my youth, I began wondering why things didn’t work as intended: my bike’s chain derailleur, our lawn mower, mom and dad’s Rambler wagon. Decades…
ASA recently added new staff members to its Membership and Finance department teams. Dana Cozby joins ASA as the new director of Membership. Dana has an extensive background in nonprofits, having previously served as the area director for the Girl…
Recent congresses have not been known for bipartisan initiatives. Unique to this analysis has been this fall’s autonomous vehicle (AV) legislation. The U.S. House Energy and Commerce Committee passed a package of 14 separate bills, titled the SELF DRIVE Act…
Happy New Year! I hope your holidays were filled with family, friends and fun. Last year was a time of change for the Automotive Service Association (ASA), and those changes continue. We welcomed Dana, Ben and Ashley (see page 4)…
There are many “horror stories” that take place in the automotive industry. I mean, those that are fanned by media sensationalism. Just take your pick and run with a topic: “Woman accuses shop of stripping oil pan drain plug and…
The advancement of vehicle technology will make a dramatic difference in measuring a typical service shop business, and the aftermarket must relearn its measurements. In previous articles, I’ve written that a typical shop owner will require six to eight days…
A first-time customer, who was referred by another customer, came in with a Nissan Pathfinder that had a driver’s window that wouldn’t work. After removing the door panel and testing the switch, wiring and motor, it was determined that the…
In 2011, I wrote about the Nissan Leaf and compared it to the Chevy Volt. Since then, ACDC bought one of each, so we know them well. But a…
Want to improve the way you communicate with your customers, during and between visits to your shop? Check out Kukui Corp.’s new addition to its All-in-One Success Platform: the Kukui DVI. Designed to offer full transparency into the repair process…
In the mid-1970s when I graduated from high school, young people who wanted to go into a profession went to college. Those who wanted to go into a trade didn’t need college. They just needed to get a job and…
Congressional leaders and the administration are…
