Here at Ask Patty, we talk about being Female Friendly a lot, and for good reason. We made our reputation on helping car dealers, service centers, tire dealers, collision centers, and quick lubes become Certified Female Friendly, complete with training…
From Lang iReport "Vehicle Average Age is a mainstay of estimating the aftermarket potential of a vehicle population. Despite its wide use, Average Age is out of touch with key aftermarket dynamics and can be misleading. For example, when new…
I’ve been in the auto industry since 1999 and there are many good things about it. Through associations and community involvement I quickly learned of the many good people in the industry who want to make a difference. I admire…
As the pandemic continues to drag on, we are all paying attention to the Great Resignation. But what about a lesser-known phenomenon that's just as big of a problem? I'm talking about Quiet Quitting (also known as the Hidden Resignation),…
One eye in the mirror is only looking a little way back this time. While just returning from the AAPEX and SEMA shows in Las Vegas, I thought I would share some trends and facts while still fresh. While the…
From Aftermarket Matters Fort Wayne, Ind.—Technicians often find that additional work beyond the original job estimate is required to complete a job or correct other discovered mechanical issues. How this is communicated to the customer is critical to their understanding…
If you want to build a more profitable, successful business, here are five tips that work… 1. If your employees show little or no interest in training, then you may very well have the wrong people working with you. The…
From Aftermarket Matters Washington, D.C.—Fears of a global economic recession led to a major drop in the price of crude, down $7, which helped to minimize pump price increases last week. Meanwhile, domestic gasoline demand decreased as fewer drivers fueled…
TECH TIP - ALLDATA Vehicle: 2001 Porsche Boxster S (986), F6-3.2L, Automatic Transmission/Transaxle Mileage: 89,708 Problem: The owner brought his Boxster S to the shop because the malfunction indicator light (MIL) was ON. Case Details: The technician scanned all the…
By Elise Kline FROM WENY NEWS ALBANY, NY (WENY)-- As New York State transitions to electric vehicles, the auto service industry will have to adjust to changes including repair services and charging infrastructure. WENY News The Automotive Service Association (ASA)…
I've been listening to owners speak of their team or employees for years. There are some common tell-tale signs of how owners/leaders view the people they hire to help them grow their business. Some views are one sided. The people…
Really! You have always been the driver, deciding where to go, taking the route that you thought was best, and driving your business in the direction that you thought it needed to go! I challenge you to put yourself…
By Bob Cooper The top shops in America realize that in order to build a successful business they will need to have team players that are self-starters, who can produce, and who will never compromise their ethics. Over the years…
From Aftermarket Matters By the end of the decade, “significant changes” will have occurred in the Do-It-For-Me (DIFM) share held by each of the three major consumer generations: Millennials, Gen Xers, and Baby Boomers. Lang Marketing’s latest consumer research breaks…
The Automotive Service Association (ASA) applauds U.S. Congressman Earl “Buddy” Carter (R-GA) in his work today establishing a new bipartisan caucus in the U.S. House of Representatives working to address the issue of vehicle data access. Representative Carter is a…
Saturday, Oct. 8, 2022 Hendrick Automotive Group Independence Center 6030 E. Independence Blvd., Charlotte, NC EARLY BIRD PRICING ENDS FRIDAY, SEPT. 30! REGISTER HERE ASA presents a full day of training in Charlotte, NC on the 2022 Training Circuit! Join…
The National Institute for Automotive Service Excellence (ASE) is hosting a free webinar for service technicians on Tuesday, Sept. 13 at 4:00 p.m. ET entitled “Tire Pressure Monitoring Systems (TPMS).” Darren Beanard with Standard Motor Products will provide key insight…
The MSO Symposium, an exclusive one-day conference created by and for multi-shop owners and operators, will be held in Las Vegas, Oct. 31, the Monday before SEMA/AAPEX. Developed by the Automotive Service Association (ASA) and the MSO Symposium advisory board, the conference…
