7 tips on delivering extraordinary service
Most shop owners will start pumping more money into their marketing campaigns when they are looking to increase their car counts.
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Virtual 'Interactive Diagnostic Challenge' combines fun & learning: ASA Podcast (Episode 96)
In many ways, the recent ASA X50 Conference & Expo provided the opportunity to try some new things. One great example of this was the Interactive Diagnostic Challenge presented by Brin Kline and Rich Falco, with the support of CTI, WTI, and Training by Techs.
Report: Americans born after 1980 ('Digital Natives') are reshaping the aftermarket
Digital Natives (Americans born during the age of digital technology) differ significantly from earlier generations of Americans in terms how they seek information and make decisions concerning vehicle repair.
Semiconductor chip shortage expected to cost auto industry $110 billion in revenue in 2021: Report
The ongoing semiconductor chip shortage is now expected to cost the global automotive industry $110 billion in revenue in 2021, according to consulting firm AlixPartners.
Southeast continues to see tight supply as gas prices stabilize: AAA
The national gas price average is the most expensive in six years at $3.04. Gas prices were expected to flirt with $3/gallon leading up to Memorial Day weekend, but last week’s shutdown of the Colonial Pipeline caused prices to spike weeks ahead of the holiday.
Report: Memorial Day holiday travel to rebound to more than 37 million
AAA Travel expects a significant rebound in the number of Americans planning to travel this Memorial Day holiday weekend.
Drivers should know if they are sharing the road with self-driving test vehicles: AAA
Over the next two years as on-road pilot programs and testing increase, self-driving vehicles will continue to move from novelty to closer to reality, meaning more drivers are likely to encounter them.
Poll: 7 in 10 Americans agree 2020 made them a 'better person'
According to a new survey, 74% of Americans say 2020 has made them more aware of the needs of others — and more selfless than ever before.
ASA Podcast (Episode 95): Gary Smith on the need for PWM training
Keeping up with automotive technology requires ongoing training. That’s particularly true when it comes to learning more about Pulse Width Modulation (PWM).
Service with a Smile: A little humor can enhance auto repair experience
I have written before about using humor in dealing with customers. You want customers to leave with a good feeling about you and your business and getting the endorphins flowing through their brain.
Survey: Half of respondents say they avoided speeding tickets by giving an excuse
In a third annual survey of driver’s habits, CarInsurance.com finds the excuses that are most successful when stopped for exceeding the speed limit and explains why and by how much drivers speed.
Report: Despite chip shortage, profits are to be made in connected vehicle sales
New vehicle sales contracted by 15 percent in 2020, a lower drop than initially anticipated given the dismal prospects in the third quarter of last year.
New Release: Position statements from Ford (and Lincoln) regarding front bumper fascias
Two new position statements have been released from Ford (and Lincoln) regarding front bumper fascias.
Lang Aftermarket iReport: Parts proliferation, COVID-19 & eCommerce
The number of products required to repair the diverse, aging, and increasingly complex population of cars and light trucks on U.S. roads is expanding at an exponential rate, causing the aftermarket proliferation problem to grow in size and scope.
5 ways to find the technicians you’re looking for
One of the challenges that shop owners have faced for years is finding and hiring qualified technicians. Here are five of the most successful techniques that I used to find the superstars when I was still operating shops.
Tech Tips (by ALLDATA): Ford Crown Vic won’t shift out of park
The vehicle was towed into the shop because the transmission could not be shifted out of Park.
Tech Tips (by ALLDATA): Durango cranks, no start
Vehicle was towed in because the engine would crank over but not start.
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