In many ways, the recent ASA X50 Conference & Expo provided the opportunity to try some new things. One great example of this was the Interactive Diagnostic Challenge presented by Brin Kline and Rich Falco, with the support of CTI, WTI, and Training by Techs.
Digital Natives (Americans born during the age of digital technology) differ significantly from earlier generations of Americans in terms how they seek information and make decisions concerning vehicle repair.
The ongoing semiconductor chip shortage is now expected to cost the global automotive industry $110 billion in revenue in 2021, according to consulting firm AlixPartners.
The national gas price average is the most expensive in six years at $3.04. Gas prices were expected to flirt with $3/gallon leading up to Memorial Day weekend, but last week’s shutdown of the Colonial Pipeline caused prices to spike weeks ahead of the holiday.
AAA Travel expects a significant rebound in the number of Americans planning to travel this Memorial Day holiday weekend.
Over the next two years as on-road pilot programs and testing increase, self-driving vehicles will continue to move from novelty to closer to reality, meaning more drivers are likely to encounter them.
According to a new survey, 74% of Americans say 2020 has made them more aware of the needs of others — and more selfless than ever before.
Keeping up with automotive technology requires ongoing training. That’s particularly true when it comes to learning more about Pulse Width Modulation (PWM).
I have written before about using humor in dealing with customers. You want customers to leave with a good feeling about you and your business and getting the endorphins flowing through their brain.
In a third annual survey of driver’s habits, CarInsurance.com finds the excuses that are most successful when stopped for exceeding the speed limit and explains why and by how much drivers speed.
New vehicle sales contracted by 15 percent in 2020, a lower drop than initially anticipated given the dismal prospects in the third quarter of last year.
Two new position statements have been released from Ford (and Lincoln) regarding front bumper fascias.
The number of products required to repair the diverse, aging, and increasingly complex population of cars and light trucks on U.S. roads is expanding at an exponential rate, causing the aftermarket proliferation problem to grow in size and scope.
One of the challenges that shop owners have faced for years is finding and hiring qualified technicians. Here are five of the most successful techniques that I used to find the superstars when I was still operating shops.
The vehicle was towed into the shop because the transmission could not be shifted out of Park.
Vehicle was towed in because the engine would crank over but not start.
The F150 was brought in for a rough idle and lack of power concern. The owner also noticed black smoke coming from the exhaust and it smelled like fuel.
