A shop owner from Chicago writes: How do you balance what is written in your employee manual vs. the needs of your customers and your employees? My employee manual states that no employee can take more than five days of…
Early on in my youth, I began wondering why things didn’t work as intended: my bike’s chain derailleur, our lawn mower, mom and dad’s Rambler wagon. Decades…
ASA recently added new staff members to its Membership and Finance department teams. Dana Cozby joins ASA as the new director of Membership. Dana has an extensive background in nonprofits, having previously served as the area director for the Girl…
Recent congresses have not been known for bipartisan initiatives. Unique to this analysis has been this fall’s autonomous vehicle (AV) legislation. The U.S. House Energy and Commerce Committee passed a package of 14 separate bills, titled the SELF DRIVE Act…
Happy New Year! I hope your holidays were filled with family, friends and fun. Last year was a time of change for the Automotive Service Association (ASA), and those changes continue. We welcomed Dana, Ben and Ashley (see page 4)…
There are many “horror stories” that take place in the automotive industry. I mean, those that are fanned by media sensationalism. Just take your pick and run with a topic: “Woman accuses shop of stripping oil pan drain plug and…
The advancement of vehicle technology will make a dramatic difference in measuring a typical service shop business, and the aftermarket must relearn its measurements. In previous articles, I’ve written that a typical shop owner will require six to eight days…
A first-time customer, who was referred by another customer, came in with a Nissan Pathfinder that had a driver’s window that wouldn’t work. After removing the door panel and testing the switch, wiring and motor, it was determined that the…
In 2011, I wrote about the Nissan Leaf and compared it to the Chevy Volt. Since then, ACDC bought one of each, so we know them well. But a…
Want to improve the way you communicate with your customers, during and between visits to your shop? Check out Kukui Corp.’s new addition to its All-in-One Success Platform: the Kukui DVI. Designed to offer full transparency into the repair process…
In the mid-1970s when I graduated from high school, young people who wanted to go into a profession went to college. Those who wanted to go into a trade didn’t need college. They just needed to get a job and…
Congressional leaders and the administration are…
When speaking to students at career day events, I often use my own career path as an example of how technical knowledge and ongoing training can open up many new working worlds most people might never have considered.
Mike Rowe has it right: Job growth in STEM careers looks strong into the foreseeable future. That’s particularly true in the automotive service and repair industry. The U.S. Dept. of Labor’s Bureau of Labor Statistics forecasts that the automotive repair…
Being part of a family business offers some comfortable expectations, not least of which is the ability to be married and support a family at a young age. I owe this to the opportunities afforded by my family’s transmission shop.…
During the “lazy, hazy” days of summer, I’m sure you’re getting in many rounds at a more profitable sport than golf? By that, I mean never-ending rounds of business decisions. So what did you learn this year? Maybe you’ll see…
A customer called the shop with a motor home that didn’t have working brake or taillights. He was on day three of the family’s vacation and traveling north. The shop agreed to look at it immediately. When the customer arrived,…
The U.S. House of Representatives’ Committee on Financial Services has passed the Financial CHOICE Act of 2017. This bill, approved along party lines 34-26, replaces the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 that attempted to address…
