Satisfaction scores tend to increase when aftermarket service advisors perform consistent service processes, such as a vehicle walkaround before initiating service and when the customer is contacted after the work was completed.
If over half of your customers are female, why haven’t you taken a moment to think about how to provide for them in a better way?
By Jamie L. LaReau / Detroit Free Press The United Auto Workers' 40-day strike against General Motors had an impact on the carmaker's third-quarter earnings, but the company still generated a profit…
WASHINGTON (Reuters) - Major automakers are siding with the Trump administration in its bid to bar California from setting its own fuel efficiency rules or zero-emission requirements for vehicles, the companies said in a filing with a U.S. appeals court…
By Keith Barry & Jeff Plungis / Consumer Reports Fiat Chrysler Automobiles (FCA) is recalling 107,898 diesel pickups after discovering cracked emissions-control components that can cause fires. The microscopic cracks are in the exhaust-gas recirculation coolers in 2014-19 Ram 1500…
By The Associated Press Subaru is recalling over 400,000 vehicles in the U.S. to fix problems with engine computers and debris that can fall into motors. The first recall covers 466,000 Imprezas from 2017 through 2019, and 2018 and 2019…
A new TV competition show for mechanics, wrenchers, fabricators and "all-around" automotive gurus will be accepting potential participants' applicants for "at least another two weeks," casting director Joe Pinzone says.
By Aaron Gordon / Jalopnik In what will surely go down in history as one of the most Galaxy Brain court rulings of all time, a Michigan appeals court determined that a tire rotation does not, in fact, include tightening…
"Light vehicles on U.S. roads reached a record-high average age on January 1, 2019. This 15% gain over the past ten years was one of the largest average-age increases in more than 50 years. What makes this age growth even…
Whether it’s a few spaces outside a small shop or a large multi-level garage, GEICO urges drivers to remain patient and stay alert while driving through parking lots.
