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The ongoing debate in the auto repair industry over consumer safety regulations regarding pre- and post-repair vehicle scans is putting consumers at risk, often without their knowledge.
Telematics and cyber technological advancements are popular subjects at any trade-related event nowadays.
Back in April 2016, Facebook launched its Facebook Live feature, allowing individuals and companies to broadcast to their friends and followers live. Since then, some of the biggest to smallest brands jumped in to take advantage of this opportunity. So…
The competition for quality technicians is very keen right now, and sadly the numbers entering the automotive service profession, especially in the role of technician, seems sadly slim.
In 1964 America, the threat of father finding out you did something bad had all the weight of a nuclear explosion along with the extended fallout.
I’m sure many out there can relate to my story. Me, like many others who’ve ventured into shop ownership, jumped in with both feet... not knowing what I didn’t know. I made the progression from…
I recently participated in a Town Hall meeting with Carm Capriotto. We discussed ideas to help grow technicians, service advisors and managers. Some of the topics discussed included daytime training and forming training groups. During…
I have seen so many owner/managers make common mistakes that destroy employee morale and their effectiveness and then they point the finger at staff instead of looking in the mirror. Take a hard look…