by Joe Marconi, Coach A good customer called me the other day to let me know that he has concerns regarding the quality of our work. Last week we installed an exhaust system on his Maxima and two days later…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2012 Kia Sorento, 2WD, L4-2.4L, VIN 6, (GDI), Automatic Transmission/Transaxle Mileage: 97,886 Problem: After a Kia dealer replaced the long block under the SC147 Theta II Engine Safety Recall campaign, the Sorento was barely…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2011 BMW 335i Coupe, L6-3.0L Turbo, Automatic Transmission/Transaxle Mileage: 111,686 Problem: The owner brought her BMW in because the malfunction indicator light (MIL) was on. The engine seemed to run fine. Case Details: The…
TECH TIPS (courtesy of ALLDATA) Vehicle: 2001 Chrysler PT Cruiser, L4-2.4L, VIN B, Automatic Transmission/Transaxle Mileage: 146,785 Problem: This vehicle was parked for several months and only moved about 50 feet once a week. The owner towed it to the…
Whenever a new customer walks into a shop, there are countless questions they’ll be asked. The more successful shop owners not only ask questions about the automobile, but they’ll often ask, “Do you mind if I ask how you found…
Service Bays Soar in Product & Labor Volume ''Car and light truck Do-It-For-Me (DIFM) product and labor (purchased service) volume has grown significantly over the past five years, despite the onslaught of COVID-19, which cut deeply into 2020 DIFM volume…
At Elite we know that once someone comes into your shop, you’ll do everything you can to generate a happy customer, and make a fair profit. Unfortunately, some customers will put you to the test when it comes to the…
By changing a few habits, you can do their part in helping the environment, say the experts at the National Institute for Automotive Service Excellence (ASE). ASE recommends regular vehicle maintenance and better driving habits as two easy-to-implement strategies. What’s more,…
I just facilitated a course at a recent Conference and it felt great being at an in-person training session again. I enjoyed seeing people’s faces and reactions as we discussed the information. The part I liked best was the interaction…
In the past, writing an employment ad was a little like making a laundry list. Not much beyond “Help Wanted” with some sparse details about the requirements were all that you needed. That’s not so anymore – everything about recruitment…
