‘Sledgehammers’ for Loyalty
Build the kind of business where the relationship is just as important as meeting your customer’s service and repair needs. The two strongest ways to endear yourself to a customer are to help them over a fear, or to make…
Just Run It
The Team Trap
Learn what it takes to create a winning team I horrified an audience recently when I called teamwork the greatest drain on contemporary business productivity. And it’s likely that I’ve just had the same effect on you! It’s not that…
What Your Customers Want … Right Now!
Mechanical shop, collision repair, A/C, muffler, tires … it really doesn’t matter. Today, you need to rethink how you think about your customers. Not just according to who they are anymore – by the demographics – but rather, according to…
Single Greatest Determinant of Business Success
An assessment of who you are as an owner requires looking in the mirror first This new series of monthly articles focuses on what I address in my keynote speeches as The Single Greatest Determinant of Business Success. Throughout my…
A Central Stillness
Unflappable, steady, predictable, resolute, the calm in the storm. You’ve probably been around some of these people. The ones with a Central Stillness. But probably fewer than all those you’ve met who occupy the Jobs at the Top of their…
A Higher Calling
Employees are looking for more … not pay, not flexibility, but rather more from their leadership. Our 100-year legacy about how to do the Job at the Top, which business schools, literature and our predecessors have metamorphosed into near-laws of…
Transformation Starts at the Top
Can you imagine what your business needs to become, but just haven’t been able make it happen? Well, you’re not alone – not by a long shot! Because transforming businesses is like that for most people. Transitioning a business that…
Living the Code
Strong leadership character traits reflect good humor, guilelessness and sincerity. In this last installment of this series, I’ll finish with the last three of the nine principles of effective Character at the Top. The first three outlined the attitude you…
The Science of Performance
Three more character traits to cultivate: courtesy, humility and unselfishness. Increasingly, neuroscience is uncovering new fundamentals for how to drive organizational performance from our Jobs at the Top. Capitalizing on these findings requires courage. And enough self-confidence to reconsider the…
Character
Character in leadership is defined by key qualities: patience, kindness and generosity. In my keynote speeches, I make a point that mastery in your Job At The Top rests on two obsessions. One is focused thinking. About the whole of…
